Information Technology Support Coordinator jobs in United States
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TECEZE · 5 hours ago

Information Technology Support Coordinator

positionHillsborough, NJ
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

TECEZE is a leading global tech organization seeking a proactive and customer-focused DSS Coordinator. The role involves being the first point of contact for technical and service-related issues, managing incidents efficiently, and providing reliable onsite support across multiple client locations.

ComputerInformation TechnologyNetwork Security
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H1B Sponsor Likelynote
Hiring Manager
Shaik Jakeer
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Responsibilities

Act as the first point of contact for all issues raised by business users
Gather and document complete and accurate details of reported issues to enable quick resolution
Take full ownership of incidents , managing them through to resolution or appropriate escalation
Configure and support office hardware and software , including desktops, laptops, and peripherals
Perform day-to-day system monitoring to identify and prevent potential service-impacting issues
Research ideas, tools, and concepts to recommend effective technical solutions
Collaborate with internal teams to ensure timely and efficient issue resolution
Provide onsite support to clients at various locations as required
Maintain clear documentation and updates for incidents and service requests

Qualification

Incident managementCustomer serviceTroubleshootingOffice hardware knowledgeTicketing systems familiarityCommunication skillsOrganizational skills

Required

Strong customer service and communication skills
Ability to troubleshoot and resolve issues independently
Experience with incident management or service desk operations
Basic knowledge of office hardware, software, and systems
Strong organizational skills with attention to detail
Ability to work onsite and travel to multiple client locations

Preferred

Previous experience in a DSS, service desk, or IT coordination role
Familiarity with ticketing systems and documentation processes
Ability to work in a fast-paced, customer-facing environment

Company

TECEZE

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TECEZE offers a full spectrum of Information Technology services.
dateFounded in 2012
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
https://teceze.com

H1B Sponsorship

TECEZE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Thinesh Siva
Head of Technical Presales
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Company data provided by crunchbase