Fluke Health Solutions · 5 hours ago
Customer Service Representative
Everett, WA
Full-time
Hybrid
Entry Level
$43K/yr - $65K/yr
1+ years expFluke Health Solutions is a leader in the biomedical and radiation detection markets, providing innovative products and services. They are seeking a Customer Service Representative to engage with customers, resolve inquiries, and support Return Material Authorizations (RMA).
Medical Device
Responsibilities
Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA)
Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provided status updates of RMAs, or support general customer inquiries
Review customer Purchase Orders via email for data entry into Oracle Software
Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type
Starting/End time is, 8:00 am-5:00pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs
Qualification
Required
1+ years of experience in a customer service role
Experience working in a fast-paced environment and multi-tasking
Excellent verbal & written communication skills
Proficient with Word & Excel
Experience working in a role that required a strong attention to detail
Able to sit at a workstation facing a computer for extended periods of time
Preferred
Prior experience with Oracle a plus
Associates degree, or equivalent work experience preferred
Company
Fluke Health Solutions
Keeping life’s critical devices ready to go at a moment’s notice.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Laura Mellinger
Strategic HR Business Partner
Company data provided by crunchbase