Omega Healthcare Management Services · 11 hours ago
Senior Director Client Services
United States
Full-time
Hybrid
Director/Executive
15+ years expOmega Healthcare Management Services is a company that empowers healthcare through intelligent solutions that optimize revenue cycle operations. The Senior Director, Client Services is responsible for managing and growing a defined client portfolio, focusing on strategic ambulatory and physician services clients to ensure satisfaction and long-term retention.
Hospital & Health Care
Hiring Manager
Dianna Coker
Responsibilities
Provide overall management and growth of a defined Omega client portfolio. Revenue growth, improved profitability and CSAT are key KPIs
Ensure client growth plans are developed, implemented, and modified as needed
Ensure client stability and long-term retention
Ensure clients are completely satisfied with all aspects of Omega’s performance to facilitate further expansion of Omega services
Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services
Establish clear expectations for ongoing client communications as well as ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective
Through collaboration with operations leaders and service lines, identify opportunities for expanded services and facilitate the administrative details including but not limited to pricing approvals, proposals, contracts, etc
Have an in-depth knowledge of client’s management and operating environment
Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback. Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc
Partner with operations leaders to monitor, analyze and report service trends and haps as well as to create performance improvement plans where necessary
Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers
Ensure client contracts are properly administered, and billing issues are resolved in a timely manner
Qualification
Required
Strong working knowledge of the healthcare revenue cycle industry
Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations
Bachelor's degree in healthcare administration, Business, or related field OR advanced formal training/certification within the field and commensurate experience
A minimum of fifteen+ (15) years plus experience, with at least five (5) years in a similar Client Partner role managing clients within the healthcare revenue industry
5+ years of company experience that involves offering BPO offshoring services to a US based health system
RCM experience and in-depth understanding of technologies, processes, and concepts required to maximize yields and collections for complex clients efficiently
Demonstrate well-developed verbal and written communication skills
Demonstrated ability to work with and through others, strong leadership, analytical, financial, communication and problem-solving skills and the ability to act/decide accordingly
Exceptional customer service and the ability to plan, organize, and exercise sound judgement
Capable of creating management level action and remediation plans for clients as needed
Ability to develop an independent viewpoint and present a compelling business case to support recommendations
Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences
Demonstrate self-motivated and self-directed skills
Possess strong time management and organizational skills
Maintain courteous, professional and effective working relationships with employees at all levels of the organization
Ability to listen collect, synthesize, and research complex or diverse information for proposing effective solutions
Company
Omega Healthcare Management Services
Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Soham Khanna
Chief of Staff to the CEO
Ranjith Chandra
VP Payer Sales/Growth/Channel Partnerships
Recent News
MarketScreener
2025-10-01
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