Segra · 6 hours ago
NOC Engineer I
Charlotte, NC
Full-time
Hybrid
Entry Level
$64K/yr - $80K/yr
2+ years expSegra is one of the largest independent fiber network companies in the nation, and they are seeking a qualified NOC Engineer I to perform network monitoring and management of their services. The role involves triaging customer issues, providing updates, and performing basic system administration tasks in a 24/7 network operations center.
CommercialInternetOptical CommunicationTelecommunications
Responsibilities
Perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks
Provide in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services
Serve as the first line of defense for monitoring and management of all Segra provided network services
Responsible for triaging customer, and network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers
Prioritize remediation of issues in a 24 x 7 network operations center
Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks
Serve as an escalation point for other organizations
Qualification
Required
High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required
Minimum of 2 years of experience in networking, such as support, engineering, or similar
Minimum of 2-3 years of experience working in a networking or Telecommunications environment
Preferred
Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers
Self-awareness and willingness to escalate issues and follow up to ensure incident resolution
An analytical mindset that appreciates solving problems
Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people
Must be able to demonstrate proficiency with the technologies listed below:
Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
Network infrastructure, DNS, IP Subnetting
Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)
Benefits
Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance
Company
Segra
Segra is an independent fiber network company.
1001-5000 employees
H1B Sponsorship
Segra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
EQT
2018-04-10Acquired
2017-08-09Private Equity
Leadership Team
Scott Wallhermfechtel
Chief Technology Officer
J
Jason Campbell
Chief Operating Officer
Recent News
Fierce Network
2025-09-19
Telecompaper
2025-04-01
Company data provided by crunchbase