Flik Hospitality Group · 21 hours ago
FLOATING AMBASSADOR
Austin, TX, US
Full-time
Onsite
New Grad, Entry Level
$26/hr - $26.44/hrFlik Hospitality Group is dedicated to providing exceptional hospitality services, and they are seeking a Floating Ambassador to engage clients and guests in their reception area. The role involves welcoming guests, managing reception activities, and ensuring a positive experience for visitors while maintaining a high standard of service.
ConsultingFood and BeverageHospitality
Responsibilities
Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination
Completing a client generated AM and PM checklist verifying room occupancy
Gaining an understanding of the client culture, key areas of activity and creating 'transparency' by serving as an extension of the client
Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes
Acts as first point of contact for all activities and emergencies, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the 8th/ 9th floors, resolving them, or following escalation procedures as required
Conduct daily proactive floor inspections and liaise/address with FM Supplier to maintain facilities
Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts
Respond to all requests (slack, email, etc.) directed to Reception Desk. Handling on-floor conference room activities as needed, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc
Communicating requests to the appropriate internal support departments
Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
Adhering to dress code signature look
Troubleshooting a wide variety of requests and situations, both for guests and for employees
Act as way-finders and hospitality services resource for all guests
Maintain a clear, presentable working area always
Other duties as assigned
Qualification
Required
Flexible and willing attitude and enjoys being part of a team
Passionate about great customer service and ensuring employees / visitors have a positive experience when entering the building
Ability to quickly establish positive and productive relationships with colleagues, building vendors, and the firms' employees and guests
Must have a positive attitude with the ability to remain flexible and patient in high-pressure scenarios
Able to remain mobile and/or standing for extended periods during workday
Inquisitive mind-set that takes pleasure with investigating issues to get them resolved quickly
Preferred
Experience in a client service / reception position preferred
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Flik Hospitality Group
FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.
Founded in 1995
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jan Los
CFO & EVP
Recent News
2024-05-30
2023-06-26
2023-01-10
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