Synectics Inc. · 5 hours ago
NOC Technician
Allen, TX
Contract
Onsite
Entry Level
1+ years expSynectics Inc. is seeking a NOC Technician to maintain the stability and reliability of their network operations. The role involves monitoring and maintaining computer networks, responding to network alerts, and providing technical support in a collaborative environment.
ConsultingInformation TechnologyRecruitingStaffing Agency
Responsibilities
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Network monitoring and response
Technical support
Outage support
Work independently
Deliver technical troubleshooting
Qualification
Required
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1+ years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly
Preferred
Experience in Network Operations or Telecom
Certifications: Network+, Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)
ServiceNow
Benefits
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Company
Synectics Inc.
Synectics Inc. is a premier national staffing firm founded in 1984, headquartered in Chicago, Illinois.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Lounds
Executive Vice President, Strategic Partnerships
Recent News
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2025-12-19
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2025-09-13
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2025-07-24
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