Apply on Employer Site

Restaurant Associates · 17 hours ago

Service Director

New York, NY, US

Full-time

Onsite

Lead/Staff, Director/Executive

$115K/yr - $125K/yr

5+ years exp

Restaurant Associates is the industry’s leading provider of dining and event catering for prestigious museums and corporations. They are seeking an experienced Service Director to oversee front-of-house service at Marcel, ensuring that guest interactions reflect luxury service standards and a passion for hospitality.

EducationFood and BeverageTravel

Growth Opportunities

Responsibilities

Lead, train, and inspire the service team across all outlets, ensuring seamless coordination and consistency

Oversee all aspects of service delivery, from pre-shift preparation through post-service review, maintaining exacting standards at every touchpoint

Partner with the General Manager, Executive Chef, and Beverage Director to align culinary and service experiences

Refine and enforce all service standards, steps of service, and guest engagement protocols, ensuring each moment reflects Marcel’s refined hospitality

Manage recruitment, onboarding, and development for all FOH staff, fostering a culture of excellence, respect, and continuous learning

Maintain strong guest relationships, anticipating needs, personalizing experiences, and ensuring loyalty through attentiveness and grace

Oversee scheduling, floor coverage, and labor management in alignment with operational and financial goals

Collaborate with the events team to ensure flawless execution of private, semi-private, and hosted experiences

Uphold all safety, sanitation, and compliance standards for FOH operations

Qualification

Fine dining service standardsWineBeverage pairingLeadership experienceTraining skillsCommunication skillsOrganizational skillsAdministrative skillsFinancial managementInterpersonal skills

Required

5+ years of leadership experience in fine dining or luxury hospitality, with at least 2 years in a senior service or operations management role

Exceptional leadership and training skills with a natural ability to inspire and coach teams

Mastery of fine dining service standards, table-side presentation, and guest recognition practices

Deep understanding of wine, beverage, and food pairing etiquette

Proven success managing high-volume operations while maintaining refined precision and grace

Excellent communication and interpersonal skills, with a polished, professional presence

Strong organizational, administrative, and financial management abilities

Flexibility to work nights, weekends, and holidays in alignment with hospitality operations

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Company

Restaurant Associates

Glassdoor4.2

Restaurant Associates is a premium food providing service to museums art performing centre educational institutions

Founded in 1953

New York, New York, USA

1001-5000 employees

http://www.restaurantassociates.com

Funding

Current Stage

Late Stage

Leadership Team

Ed Brown

Chief Executive Officer

Recent News

EIN Presswire

Incredivend's Skittles Remix Digital Kiosk Makes a Second Splash at the Georgia Aquarium

2025-08-20

Crain's New York Business

Two restaurants-as-amenities in Midtown and Tribeca to shutter this fall

2025-08-19

1906 RESTAURANT AT LONGWOOD GARDENS REOPENS TODAY IN A SPECTACULAR NEW HOME AS PART OF THE $250 MILLION 'LONGWOOD REIMAGINED'

2024-10-25

Company data provided by crunchbase