NEOGOV · 1 day ago
Customer Relations Specialist I
Boynton Beach, FL
Full-time
Onsite
Entry Level
$39K/yr - $58K/yr
4+ years expNEOGOV is a company that provides services to governmental agencies, and they are seeking a Customer Relations Specialist I to deliver optimal front-line services to customers. The role involves billing and collection activities, managing customer inquiries, and maintaining utility billing records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Professionally greet the public, actively listen, and take care of customer’s needs by providing and delivering prompt, professional, helpful assistance to customer requests, concerns, needs, and complaints regarding their utility services
Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public
Review customer accounts, file documents, distribute utility billing mail/correspondence, service-related requests and work orders daily
Handles customer inquiries in accordance with the company’s guidelines and policies
Maintains and updates billing system records through daily work activities
Prepares utility accounts for monthly billing, this includes analyzing reports for exceptions and taking corrective action to ensure proper billing
Perform other work as assigned
Answers the phone and provides assistance at the front counter by answering questions and providing information, researching billing or other data. Accurately and expeditiously receives and dispatches messages and information to the appropriate individuals via radio communication device
Ability to understand and discuss billing questions, complaints and concerns with customers in a professional, polite, and calm manner
Utilizes Property Appraiser system and other resources or records to verify addresses, map locations, to verify ownership, service area, and services needed. Processes lien searches for outstanding balances
Familiar with basic aspects of customer service including billing, payments, credit arrangements, adjustments, service requests, meter information, rate schedule changes, engineering, sanitation collection and construction activities
Uses utility billing and other computer programs to research problems concerning customer account balances and water consumption
Performs clerical work as needed including typing correspondence, completing forms, filing, inquires on returned mail, and contacting customers
Efficiently utilizes the software system to update customer information, generate work orders. Accurately and expeditiously receives and delivers printed documents into the Laser Fiche software system utilizing scanning hardware
Ability to communicate information tactfully and impartially, to employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals using our e-mail platform
Coordinates the set-up of new service accounts, processes initial deposits
Reviews customer account applications, service changes, delinquent accounts and work orders
Prepares adjustment requests to credit and debit customer accounts
Processes lien searches for outstanding balances
Dispatches calls for water leaks and other utility system investigations; assists field staff with questions and account information
Utilize software system to check status of Solid Waste routes
Listens to and understands customer concerns. Receives work orders identifying problem or issue. Contacts or meets with customers regarding sanitation services. Resolves customer complaints within operational and code requirements. Coordinates resolution of all customer service complaints regarding waste containers
Utilizes the GIS mapping tool to look up sanitation service days and inform residents
Provide guidance and information to the general public as it pertains to transfer station locations, how to dispose of hazardous material, and/or dispose of debris themselves
Performs other related duties as required
Dispatches field requests related to water leak, wastewater backups, unknown utility situations, sink holes, flooding, shut off requests, odor complaints, trip hazards, meter reading audits and other Utility related field investigations. Keeps records on dispatch events within the system for follow up and historical tracking to identify areas of infrastructure concern
Work order management system updates. Monitors work order management system to ensure supervisors throughout the department are responding to public requests within three days; reassign requests as needed; enters phone requests into system and closes with resolution; reports issues and request changes to software admin
Receives and routes mail and packages delivered to the Utility Administration building; ensure outgoing parcels and mail are picked up
Monitors Public Records requests via GovQA for the Utility Department. Enters, routes, responds, and closes public records requests. Ensures supervisors throughout the department are responding to public records requests within the appropriate time frame. Provides public record requests for as-builts to the locator crew and sends as-builts back to the customer through the system
Supports Utility Supervisors and field staff with location tickets for projects requiring them to dig in an area; creates ticket in Sunshine 811 software. Monitors system for responses and companies who have service in the area
Scans documents into Laserfiche, maintains proper folder structure, clears out old files as needed
Under the direction of management or supervisors sends road closure notifications
Performs other related duties as assigned
Qualification
Required
Four (4) years of previous customer service, call center related work
Excellent communication and telephone skills
Skilled in use of office equipment, including computers, printers, copiers, and multi-line telephones
Possess [or obtain within fourteen (14) days of hire] and maintain a valid State of Florida Driver's license
Preferred
Experience with the Central Square governmental sector CIS Module and meter reading database; principles and practices of utility billing
Associate degree in public administration, Business Management, Communications or a closely related field
Benefits
Student Loan Forgiveness
Health Insurance
Dental Insurance
Vision Care Plan
Basic Term Life Insurance
Supplemental Life Insurance
Dependent Life Insurance
Accidental Death and Dismemberment Insurance
City Pension Plan
Short Term Disability and other Supplemental Plans
Long Term Disability Insurance
Employee Assistance Program
457 Savings Plan (three options)
Paid Annual Leave / Vacation
Bonus Vacation Hours
12 Paid Holidays
Paid Sick Leave / Family Sick Leave
Educational Assistance Program *(Depending on budget funding)*
On-site Training Program
Wellness Program
Pre-Paid Legal and Identity Theft Protection Plans
Credit Union
Tax Deferred 125 Premium Plan
Flexible Spending Account
Direct Deposit
Social Security
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase