Judge Direct Placement · 6 hours ago
Customer Service Representative
Charlotte, NC
Full-time
Onsite
Mid Level
$60K/yr - $62K/yr
4+ years expJudge Direct Placement is seeking a Customer Service Representative to handle inquiries and orders related to the company's products. The role involves processing orders, addressing customer complaints, and ensuring timely communication with internal departments to expedite shipments.
Staffing & Recruiting
Hiring Manager
Adam Vrobel
Responsibilities
Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about companies products
Processes all orders, customer requests, complaints, status of order questions, etc
Input orders, prepare and issue RGA's and submit documentation for invoicing and credits
Process orders with appropriate internal departments to ensure inquiries are answered quickly
Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system
Receive customer order and confirm it is on file prior to shipment of goods
Reviews duplicate purchase order report daily. Make corrections and communicate accordingly
Review open order report on a weekly basis to flag late orders. Follow up with the appropriate internal department to expedite the shipment of any late orders. Follow up with customer on status
Prepare freight claims for damaged shipments
Maintain up-to-date literature and price lists on shared servers for customer and internal needs
Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments
Obtain freight quotes for domestic and international shipments
Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX
Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files
May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter
Qualification
Required
High School Diploma or equivalent
4 plus years customer service experience in a manufacturing or production environment
Company
Judge Direct Placement
JUDGE DIRECT PLACEMENT, with over 45 years of experience, is a leading provider of top management talent to companies nationwide, with a focus in the areas of Manufacturing, Engineering, Supply Chain, and Sales & Marketing.
Founded in 1970West Chester, Pennsylvania, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase