Demand Products Inc · 4 hours ago
Customer Service Representative
Atlanta, GA
Full-time
Onsite
Entry Level
$42K/yr - $42K/yr
1+ years expDemand Products Inc is a trusted leader in professional construction and building tools, seeking a Customer Service Representative who enjoys talking to people and delivering excellent customer experiences. In this role, you will handle inbound customer calls, assist with orders and returns, and work closely with the sales team to provide solutions and support.
ConstructionE-CommerceManufacturing
Responsibilities
Handle inbound customer calls with professionalism, confidence, and a friendly tone
Communicate with customers via phone, email, and chat
Answer questions about products, pricing, and availability (full training provided)
Enter and manage customer orders accurately
Assist customers with returns and tool repair requests
Work closely with the sales team to streamline orders and identify upsell opportunities
Perform general administrative tasks, including data entry and filing
Qualification
Required
Strong phone presence with excellent listening and conversational skills
Clear, professional verbal and written communication
Comfortable using Microsoft Excel and Word
Ability to multitask, stay organized, and prioritize in a fast-paced environment
Handle inbound customer calls with professionalism, confidence, and a friendly tone
Communicate with customers via phone, email, and chat
Answer questions about products, pricing, and availability (full training provided)
Enter and manage customer orders accurately
Assist customers with returns and tool repair requests
Work closely with the sales team to streamline orders and identify upsell opportunities
Perform general administrative tasks, including data entry and filing
Preferred
1+ year of work experience preferred (great opportunity for someone starting their career)
Construction or building-industry experience is a plus — but not required
Benefits
Stable, full-time position with consistent hours
Hands-on training and support from an experienced team
Growth opportunities within a respected construction industry brand
Collaborative, in-office work environment
Company
Demand Products Inc
Our Story Over 30 years ago we developed the very first Styrocut 15 portable job site hot wire machine in the country.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
D
Douglas Hill
Founder
Company data provided by crunchbase