MD Anderson Cancer Center · 5 hours ago
IT Support Technician
Houston, TX
Full-time
Onsite
Entry Level
$68K/yr - $102K/yr
2+ years expMD Anderson Cancer Center is one of the world's top cancer centers, and they are seeking an IT Support Technician to provide front-line desktop and technical support. The role involves resolving hardware, software, and system integration issues, ensuring reliable technology for clinicians, researchers, and staff.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Provide direct desktop support and analysis of business, process, and technical issues related to customer system requirements
Assist customers and departmental support personnel with resolving complex hardware, software, operating system, and integration problems across desktop, mobile, and network environments
Identify technical problems, determine optimal solutions, and communicate resolutions clearly to end users
Take ownership of assigned issues and ensure complete, accurate, and up-to-date incident tracking
Escalate issues to appropriate technical support teams when needed and maintain follow-up with customers until resolution
Provide on-the-job training to co-workers for routine requests, troubleshooting, and coordination activities
Work collaboratively with IT teams and customers to ensure a high-quality support experience
Perform device refresh functions, including setup, configuration, deployment, and hardware replacement
Perform additional related duties as assigned to support IT Operations and customer needs
Qualification
Required
Bachelor's Degree
2 years in desktop, mobile computing and/or network, including problem analysis/resolution, and installation experience
Dependable with a strong work ethic
Excellent communication skills
Comfortable working the Monday-Friday 3pm-11pm shift, with occasional weekend assignments
Reliable, eager to learn, and passionate about contributing to a mission-driven healthcare organization
Preferred
Healthcare IT Desktop Support hands-on experience
MAC experience
Benefits
Paid medical benefits
Generous paid time off (PTO)
Strong retirement plans
Tuition benefits
Educational opportunities
Individual and team recognition
Company
MD Anderson Cancer Center
MD Anderson Cancer Center is a cancer treatment and research institution which gives treatment, and research of all types of cancer.
10001+ employees
H1B Sponsorship
MD Anderson Cancer Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$16.2MKey Investors
Break Through CancerGastro-Intestinal Research Foundation
2023-05-16Grant· $2.7M
2023-01-24Grant· $3.5M
2022-04-19Grant· $10M
Leadership Team
D
David Tweardy
Professor
Recent News
2026-01-19
Medical Xpress - latest medical and health news stories
2026-01-17
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