Jobs via Dice · 2 hours ago
Manager of IT Application Support
Draper, UT
Full-time
Hybrid
Mid, Senior Level
$63/hr - $67/hr
5+ years expDice is the leading career destination for tech experts at every stage of their careers. The Manager of IT Application Support leads a team responsible for the stability, availability, and continuous improvement of enterprise applications, managing day-to-day support operations and ensuring reliable application performance.
Computer Software
Responsibilities
Lead and develop the Application Support team, including performance management and coaching
Own incident, problem, and change management for critical applications, including escalations
Ensure SLA adherence and timely resolution of application issues
Drive root cause analysis and corrective actions for high-impact incidents
Maintain application documentation and knowledge base content within service management tools
Collaborate with business partners, vendors, and IT teams to align support with organizational priorities
Monitor support metrics and implement process improvements and automation initiatives
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
5+ years of experience in IT application support environments
2+ years of experience in a leadership or supervisory role
Experience supporting enterprise applications, databases, and integrations
Strong understanding of IT service management practices; ITIL experience preferred
Proficiency with service management and ticketing platforms (e.g., ServiceNow, Jira)
Knowledge of application lifecycle management and systems support frameworks
Familiarity with cloud-hosted applications and SaaS platforms
Experience managing vendor relationships and third-party support providers
Preferred
Experience driving operational metrics and service performance reporting
Background in automation or scripting to enhance support efficiency
Familiarity with monitoring and application performance tools
Experience supporting large-scale, mission-critical platforms
Strong communication skills with the ability to engage technical and non-technical stakeholders
Benefits
Bonus
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase