Robert Half · 3 days ago
End User Services Analyst II
Willis, TX
Full-time
Onsite
Mid Level
$29/hr - $29/hrRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. In this role, you will provide critical support to office operations, ensuring seamless communication, documentation, and functionality within the organization.
ConsultingHuman ResourcesRecruitingSecurity
No H1B
Responsibilities
Deliver technical support for desktop hardware, software, and network systems to ensure optimal performance
Troubleshoot and resolve issues related to Windows operating systems, Apple devices, and PC hardware
Maintain accurate documentation of procedures, configurations, and work orders to support efficient operations
Collaborate with team members to manage asset inventory and ensure compliance with configuration management principles
Conduct research to identify solutions for complex technical problems and implement effective resolutions
Assist with system migrations and deployments, ensuring smooth transitions and minimal disruptions
Provide backup and recovery support for critical systems and data as needed
Ensure customer satisfaction by addressing service desk requests promptly and professionally
Uphold confidentiality and security standards when handling sensitive information
Support the replacement and upgrade of desktop and computer hardware to meet evolving organizational needs
Qualification
Required
Deliver technical support for desktop hardware, software, and network systems to ensure optimal performance
Troubleshoot and resolve issues related to Windows operating systems, Apple devices, and PC hardware
Maintain accurate documentation of procedures, configurations, and work orders to support efficient operations
Collaborate with team members to manage asset inventory and ensure compliance with configuration management principles
Conduct research to identify solutions for complex technical problems and implement effective resolutions
Assist with system migrations and deployments, ensuring smooth transitions and minimal disruptions
Provide backup and recovery support for critical systems and data as needed
Ensure customer satisfaction by addressing service desk requests promptly and professionally
Uphold confidentiality and security standards when handling sensitive information
Support the replacement and upgrade of desktop and computer hardware to meet evolving organizational needs
Strong communication skills to interact effectively with team members and end users
Proficiency in troubleshooting and resolving technical issues across multiple platforms, including Windows OS and Apple devices
Experience in asset management and configuration management processes
Familiarity with backup technologies and principles of data recovery
Knowledge of desktop hardware and PC operating systems
Ability to manage service desk inquiries and ensure timely resolution of requests
Understanding of network systems and security protocols
Capability to document procedures and configurations accurately for operational efficiency
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
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Founded in 1948
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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