gertrud digital GmbH · 9 hours ago
L1 Support (m/f/d)
United States
Full-time
Remote
New Grad, Entry LevelGertrud digital GmbH is a remote-first company focused on digitizing boardroom operations through their SaaS solutions. They are seeking an L1 Support professional to manage customer environments, handle support requests, and contribute to a knowledge base.
Information TechnologyMeeting SoftwareSoftware
Responsibilities
Manage demo and customer environments, ensuring smooth updates and configurations
Handle incoming support requests, classify issues, and provide basic troubleshooting
Support users with application configuration and testing
Escalate complex issues to technical support, ensuring a seamless transition
Contribute to maintaining a knowledge base with solutions and best practices
Qualification
Required
Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes
Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate
Clear escalation & documentation: provides structured, useful information to L2/Product teams
Security awareness: follows best practices around passwords, phishing, and safe device usage
We value motivation, curiosity, and a willingness to grow more than a perfect resume
Strong technical troubleshooting skills with a customer-first mindset
Ability to work independently and collaboratively in a team
Excellent communication and problem-solving skills
Native-level or fluent German language skills
Good command of English
Preferred
Experience with software configuration is a plus
Benefits
100% remote work and full flexibility over your schedule
A transparent, trust-based culture in an international SaaS scale-up
Modern tools, data-driven processes, and fast decision-making
2–3 offsites and workshops per year for strategy, connection, and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in customer success, onboarding, software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours
Company
gertrud digital GmbH
We make board meetings easy! We are hiring: - Product Owner (f/m/d) - Software Development Engineer (f/m/d) - Cloud Spezialist (f/m/d) https://www.gertrud.digital/about https://gertruddigital.recruitee.com/
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.1M2023-07-27Angel· $1.1M
Company data provided by crunchbase