ArmorCode Inc. · 1 day ago
Director, Customer Success
United States
Full-time
Remote
Director/Executive
12+ years expArmorCode is on a mission to supercharge security teams with an AI-powered ASPM platform. The Director, Customer Success is responsible for the overall success, health, and growth of customer accounts, managing a team of Customer Success Managers and Engineers to drive customer value and retention.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled
Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices
Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed
Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence
Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization
Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams
Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit
Qualification
Required
Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment
Strong knowledge of the Application Security and Vulnerability Management domain
Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.)
Demonstrated ability to lead a team in a fast-paced, high-growth environment
Preferred
Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus
Benefits
Competitive compensation package
Company
ArmorCode Inc.
ArmorCode is redefining security governance in the AI era as the independent control plane for software and infrastructure security.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Highland Capital PartnersBallistic VenturesCervin Ventures
2023-12-04Series B· $40M
2022-11-16Series A· $14M
2022-01-25Seed· $8M
Leadership Team
Nikhil Gupta
Founder & CEO (We are Hiring!!)
Recent News
Business Wire
2025-09-10
2025-07-01
Company data provided by crunchbase