Tesla · 5 hours ago
Internship, Program Manager, North America Service Program & Project Management (Summer 2026)
Austin, TX
Internship
Onsite
Intern
Start in 2026 SummerTesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team. In this pivotal role, you will focus on driving customer-centric improvements and strategic operational enhancements across our service operations.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Champion Customer - Centric Strategies: Work closely with service teams, engineering, finance, and supply chain to design and implement strategies that focus on enhancing the customer experience and improving brand loyalty
Optimize Operational Processes: Evaluate and streamline service processes with an emphasis on creating scalable, efficient systems that allow for superior customer service at every touchpoint
Drive Cross - Functional Collaboration: Foster strong communication and alignment between global, distributed teams to ensure that all departments are working toward shared goals of improving customer service and operational effectiveness
Implement Continuous Feedback Loops: Develop and execute mechanisms to gather direct insights from customers and field teams to inform service improvements and innovations
Leverage Data and Trends for Strategic Improvements: Analyze customer behaviors, industry trends, and market data to identify opportunities for innovation in service programs. Set measurable objectives and key performance indicators (KPIs) that align with both customer satisfaction and operational goals
Test and Scale Solutions: Design and pilot new programs, processes, and tools, evaluating their impact on customer satisfaction and operational efficiency. Iterate based on feedback, and scale successful solutions across the organization
Qualification
Required
Must be actively enrolled in an academic program
Must be able to work 40 hours per week on-site
Customer - Focused Mindset: A strong passion for enhancing the customer experience and strategically improving service operations
Exceptional Organizational Skills: Highly organized, with the ability to manage multiple competing priorities while balancing operational efficiency and customer satisfaction
Effective Communication: Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels and interacting directly with customers
Adaptability in Dynamic Environments: Comfortable working in fast-paced, high-growth, and rapidly evolving industries
Relationship Building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners
Preferred
Candidates with backgrounds in Business Administration, Operations Management, Industrial Engineering, Supply Chain Management, or Service Design will be well-suited
Prior experience in customer service, customer experience strategy, or service operations is highly beneficial
Prior experience in project management, process improvement, or service program implementation is valuable
Experience in consulting, business analysis, or service operations where presenting insights, delivering reports, or managing cross-functional collaboration was required is helpful
Candidates with experience in technology, automotive, logistics, or operational consulting will find this role particularly relevant
Prior experience in stakeholder management or cross-functional teamwork is an advantage
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k), Employee Stock Purchase Plans, and other financial benefits
Company Paid Basic Life, AD&D, and short-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
Founded in 2003
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-25
MIT Technology Review
2026-01-25
Yahoo Finance
2026-01-25
Company data provided by crunchbase