First American Financial Group, Inc. · 4 hours ago
Customer Service Representative (in office)
Scottsdale, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expFirst American Financial Corporation is a company that prioritizes its people and provides title insurance protection and professional settlement services for real estate transactions. The Customer Service Representative role involves interfacing with customers to resolve inquiries and issues, maintaining records, and ensuring customer satisfaction through effective communication and problem-solving.
Customer ServiceFinancial ServicesLending
Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action
Maintains and creates logs, reports, records, and files
Investigates, coordinates, and tracks a wide range of customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers
Other duties as assigned
Qualification
Required
High School diploma or equivalent required
Generally, has 2+ years of generally related customer service experience
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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