MindSource · 1 month ago
Load Planner (Logistic operator) @ Coppell, TX
Coppell, TX
Full-time
Onsite
Mid, Senior Level
$20/hr - $23/hr
4+ years expMindSource is a logistics company seeking a Load/Transportation Planner to manage daily operations and customer relations. The role involves booking, tracking, and tracing cargo, ensuring operational compliance, and improving efficiency while providing excellent customer service.
Information ServicesInformation TechnologySoftware
Responsibilities
Serve as the point of contact for customer relations
Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
Provide excellent customer service in all aspects from booking to cargo delivery on time
Request for Quote with carriers and negotiate the spot rates
Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
Communicate daily with customers, carriers, and internal staff
Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
Monitor account issues and communicate/liaison with management to implement/drive solutions
Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
Report as needed (Service failure report, claim/damage report, others)
Ensure the accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to management for action
Qualification
Required
High School Diploma or GED Required
+4 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
Self-motivated and works well under pressure with minimal supervision
Highly organized with ability to manage multiple projects, while paying close attention to detail
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Strong customer orientation and strong negotiating skills
Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
Preferred
Bachelor Degree Preferred
Experience with NAFTA/USMCA cross border transportation preferred
Warehouse and/or manufacturing knowledge preferred
Benefits
Benefits (negotiable)
Company
MindSource
MindSource has delivered software solutions for over two decades to many hundreds of Silicon Valley companies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gabriel Meza
CFO - VP of HR
Michael A. O'Rourke
Partner
Company data provided by crunchbase