uAvionix Corporation · 9 hours ago
Technical Product Support Specialist II (Crewed Aviation)
Whitefish, MT
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expuAvionix Corporation is an agile hardware manufacturer focused on revolutionizing avionics for UAS and traditional crewed aviation. The Technical Product Support Specialist II is responsible for providing expert support for uAvionix products, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and training.
AerospaceHardwareNational SecurityRobotics
Responsibilities
Become an expert in uAvionix products and services
Follow uAvionix support processes and standards
Answer tickets and phone calls daily
Learn and then teach customers how to install, configure peripherals, operating systems, and applications
Train and guide our customers and resellers through troubleshooting tasks via phone, email or on-site. Follow through until their technical issues are resolved
Create videos, tutorials, and other materials to proactively solve customer issues
Attend trade shows and provide training in person
Flight testing with aircraft when needed
Submit return authorization when product needs to be returned
Test products that are returned and report failure trends
Act as a liaison between the customer and other members of uAvionix as needed
Give recommendations to changes to manuals and pass on customer input
Occasionally provide support outside normal working hours as needed
Performs other related duties as assigned
Qualification
Required
Able to write clear and concise technical information
Driven and self-motivated team player
Ability to grasp new concepts quickly
Be agile and think strategically to drive customer satisfaction
Exceptional communication skills
Organized with attention to detail
Proven ability to build and maintain relationships with clients
Creative thinker and consultative problem solver
Proficiency with data entry and reporting
Proficient computer skills
Proficient with Microsoft Office Suite and iOS systems
Prioritization and multitasking capabilities
Passion for Aviation
High school diploma or GED; bachelor's degree preferred
2+ years of demonstrated success in Customer Service/Support
2+ years of demonstrated success in technology environments
Experience with Excel, databases, and ticketing systems
Must be able to walk, stand and/or sit for long periods of time
This position requires the ability to talk, hear and use hands and fingers to operate a computer and telephone keyboard
Must be able to lift, carry and/or move objects of varying sizes and shapes up to 50 pounds at times
Must be able to work a variety of hours to accommodate events
Travel up to 15% of the time
Preferred
Knowledge of Aircraft systems
Private Pilot License
A&P License
Avionics installation experience
Benefits
Incentive Bonus: 7.5%
Company
uAvionix Corporation
uAvionix, a leader in communications, navigation, and surveillance (CNS) solutions for unmanned and manned aircraft, is pioneering the development of low SWaP (size, weight, and power) avionics.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$10MKey Investors
Airbus VenturesPlayground Global
2022-03-09Acquired
2017-11-28Series B· $5M
2016-04-27Series A· $5M
Leadership Team
Christian Ramsey
Chief Commercial Officer
Cyriel Kronenburg
Vice President International Development & Strategic Partnerships
Recent News
2025-02-12
Company data provided by crunchbase