Mindlance · 17 hours ago
Technical Customer Support Associate Analyst
Bloomfield, CT
Full-time
Onsite
Entry Level
2+ years expMindlance is a company seeking a Technical Customer Support Associate Analyst to contribute to the IT Support job family. The role involves providing guidance and assistance on client inquiries regarding systems applications, hardware, and software, while ensuring client satisfaction and tracking requests.
Human Resources
Responsibilities
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT
Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT
Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
Escalates to or consults with senior staff when solution is unclear
Reports problems with procedures and makes suggestions for improvements
Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets
Works under own initiative, prioritizes own work, and meets agreed timescales
Work is subject to frequent review by more experienced professionals in IT Customer Support
Qualification
Required
Capability to analyze problems and use sound judgement for determining solutions
Ability to clearly communicate with customers and other IT staff
2+ years of experience required
Preferred
Strong knowledge of Microsoft operating systems and Microsoft Office
Networking switches and data networks
IP telecommunications systems
At least 1 Year PC/LAN technical or equivalent experience preferred
Aptitude for providing strong customer service through interactions and communications, verbally and written
Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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