Traverse City Whiskey Co. · 6 hours ago
Guest Services and Office Coordinator
Traverse City, MI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrTraverse City Whiskey Co. is a fast growing distillery based in northern Michigan, seeking an energetic professional to be their point of contact for guests and support back office operations. The Guest Services and Office Coordinator will deliver exceptional guest experiences while managing daily administrative tasks and ensuring smooth office operations.
DistilleryWine And Spirits
Responsibilities
Respond promptly and professionally to guest inquiries and concerns via phone, email, and social media channels
Conduct engaging and informative tours of the production facility for visitors, once training is complete
Manage front desk operations, including greeting visitors, answering inquiries, distributing mail, and directing calls to the appropriate personnel
Perform general administrative tasks such as handling correspondence, managing calendars, scheduling appointments, and organizing meetings
Process and maintain accurate records across software systems related to production and tasting room operations
Maintain office supplies inventory, anticipate needs, and place orders to ensure a well-stocked and functional office environment
Assist in the preparation and distribution of internal communications, including memos, newsletters, and company-wide announcements
Coordinate special events, including tastings, tours, and promotional activities, by managing logistics, guest lists, and event coordination
Conduct research and compile reports as requested by management
Provide support to cross-functional teams and assist with various administrative and operational projects as assigned
Foster a collaborative and positive work environment by offering assistance to colleagues when needed
Maintains a high level of confidentiality of company and employee information
Other duties may be assigned, and job duties may change according to workload or season
Qualification
Required
A knack for maintaining a positive vibe, infusing the office with laughter, and keeping spirits high (pun absolutely intended)
Proven experience in a customer service-focused role, with a commitment to delivering exceptional guest experiences
Strong interpersonal skills with the ability to remain calm, courteous, and professional in all guest interactions—whether in person, over the phone, or online
Excellent verbal and written communication skills, with attention to tone and clarity across different communication channels
Knowledge of administrative and clerical procedures, with the ability to manage tasks with efficiency and professionalism
Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar, etc.)
Strong attention to detail and accuracy in handling documents, communications, and data entry
Ability to adapt to changing priorities, multitask effectively, and stay organized in a dynamic environment
Self-starter with a proactive attitude and the ability to work both independently and collaboratively
Comfortable speaking in front of groups and leading engaging facility tours (training provided)
High school diploma or equivalent required
A valid driver's license is required to run errands as needed
Preferred
Knowledge of the distillery industry or a passion for craft spirits and storytelling is a plus
Associate's or bachelor's degree preferred
Benefits
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Training & development
Wellness resources
Competitive pay
Health, Vision, Dental, etc insurance
Paid Time Off
Simple IRA
Employee Discounts
A fun and energetic company culture
Company
Traverse City Whiskey Co.
Traverse City Whiskey Co. operates as a craft distillery.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris Fredrickson
President & Co-Founder
Company data provided by crunchbase