CSG · 10 hours ago
Network Administrator II
Elkhart County, IN
Full-time
Hybrid
Mid Level
3+ years expCSG is a company that empowers businesses to build unforgettable customer experiences. They are seeking a Network Administrator II to operate, support, and improve enterprise network services, ensuring availability, performance, security, and compliance across various environments.
Business DevelopmentBusiness Process Automation (BPA)SaaSSoftware
Responsibilities
Operate and troubleshoot routing, switching, VPN, firewalls, wireless, load balancers, and DNS/IPAM across production and non‑production environments; restore service quickly and document fixes
Implement changes via established change control processes; perform peer reviews, validations, and post‑change health checks; communicate plans, risks, and backout steps
Participate in incident response (including major incidents); provide accurate impact updates and contribute to post‑incident reviews and corrective actions
Maintain and improve monitoring, alerting, and observability; tune thresholds/dashboards to reduce noise and speed up triage
Create and maintain accurate network documentation and SOPs; keep inventories, diagrams, and standards current for operations and audits
Support security and compliance (e.g., PCI/ISO) by providing evidence, hardening configurations (TLS/certificates/WAF), and remediating findings on schedule
Contribute to automation for configuration, compliance, backups, and workflows (e.g., scripts and CI/CD pipelines) to improve speed and consistency
Plan and execute upgrades/migrations during approved windows; engage vendors/TAC effectively when needed
Qualification
Required
Bachelors in information technology, Computer Science, or related field; or equivalent practical experience
3–5 years administering enterprise networks (routing/switching, VPN, firewalls, wireless, DNS/IPAM) with strong troubleshooting and change execution skills
Hands‑on experience with common enterprise platforms (e.g., Cisco networking and Palo Alto/ASA firewalls) in production environments
Familiarity with monitoring and IPAM/DNS tools (e.g., SolarWinds, Infoblox) and ticketing/change systems (e.g., ServiceNow, Jira)
Basic scripting/automation exposure (e.g., Python, REST APIs, Git/Azure DevOps/GitHub) for repeatable tasks
Understanding of ITIL processes (incident, change, problem); strong communication and documentation skills
Preferred
CCNA or CCNP; security certifications (e.g., PCNSE) are a plus
Experience with load balancers and certificate lifecycle (e.g., F5 BIG‑IP, WAF, TLS hardening)
Exposure to cloud networking (AWS/Azure), SD‑WAN, Zero Trust/remote access, and network security best practices
Experience building pipelines or automation for network configuration and compliance
Benefits
Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Company
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary.
5001-10000 employees
H1B Sponsorship
CSG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$375M2025-10-29Acquired
2023-09-06Post Ipo Debt· $375M
1996-02-28IPO
Leadership Team
Brian Shepherd
President, CEO and Board Member
Jeremy Van Haren
Chief Technology Officer
Recent News
Company data provided by crunchbase