ZKTeco Workforce Management · 5 hours ago
Partner Customer Success Representative
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$55K/yr - $70K/yr
2+ years expZKTeco WFM is a fast-growing company that supports enterprise customers and software partners with workforce management solutions. The Partner Customer Success Representative is responsible for engaging with existing customers and partners, ensuring account health, and identifying expansion opportunities while coordinating with internal teams.
BiometricsManufacturingSoftware Engineering
Responsibilities
Maintain regular touchpoints with existing customers and partners (monthly/quarterly cadence)
Track account health, action items, and renewal timelines
Identify expansion opportunities (devices, add-ons, upgrades, deployments, services)
Coordinate internally with Support, Implementation, and Operations
Research new T&A/WFM partner prospects online and build target lists
Transfer qualified leads and research notes to the Partner Manager
Maintain accurate CRM notes, activities, and reporting
Qualification
Required
2–5 years' experience in account management, customer success, partner support, sales operations, or customer coordination in a B2B environment
Strong verbal and written communication skills (email, phone, meeting follow-up)
Strong organizational habits, task management, and follow-through discipline
Ability to manage multiple accounts and priorities without losing detail
Comfort with online research and structured prospect profiling
CRM familiarity and discipline (Zoho preferred but not required)
Benefits
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Training & development
Health insurance options
PTO and company holidays
Growth opportunities
Collaborative team environment
Profit sharing and bonus opportunities
Company
ZKTeco Workforce Management
ZKTeco, a leading provider of time clock solutions globally, delivers high-quality hardware, advanced embedded device software, and a comprehensive suite of software development tools and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorie K. Smith-Gray
Senior Sales Executive/ Workday Partner Manager
Company data provided by crunchbase