Remx · 1 day ago
Retail Customer Service Manager
Greenville, SC, US
Full-time
Onsite
Mid, Senior Level
$50K/yr - $70K/yr
5+ years expRemx is seeking a Customer Service Manager to oversee their customer service operation in Greenville, South Carolina. The role involves leading a team, resolving customer issues, and coordinating with vendors to ensure smooth operations.
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Responsibilities
Lead and support a customer service team much like managing a store or department
Set expectations, coach performance, and ensure service standards are consistently met
Act as the go-to person for escalated customer concerns, resolving issues efficiently and professionally
Oversee daily workflows to maintain accuracy across orders, invoices, and transactions
Train new team members and cross-train existing staff on systems, procedures, and best practices
Partner with sales, purchasing, and vendor teams to keep orders moving and deliveries on schedule
Identify workflow gaps and implement improvements to enhance the customer experience
Create and manage work orders for equipment and services
Prepare and distribute vendor documentation tied to pricing and project scope
Release and manage orders within vendor portals
Maintain organized job folders and accurate records
Coordinate shipment and delivery timelines
Communicate with vendors regarding shortages, damages, or delays
Qualification
Required
5+ years of customer service leadership experience or 10+ years in customer-facing roles with increasing responsibility
Previous experience as a Retail Assistant Manager, Store Manager, or Department Manager strongly preferred
Proven ability to manage teams, handle escalations, and enforce processes
Comfortable using MS Outlook, Word, and Excel, with the ability to learn new systems
Willingness to travel up to 25%
Preferred
Clear, confident communicator — both verbal and written
Hands-on leader who makes sound decisions quickly
Highly organized with strong attention to detail
Able to juggle multiple priorities in a fast-paced environment
Builds strong relationships with customers, vendors, and internal teams
Company
Remx
Remx is a platform for designing, selling, and collecting 3D digital wearables.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.1M2022-06-28Seed· $0.1M
Leadership Team
Nazim Ahmed
Co-Founder & CEO
Company data provided by crunchbase