Lees Marketplace · 4 hours ago
Weekend Courtesy Clerk-North Salt Lake
North Salt Lake, UT
Full-time
Onsite
New Grad, Entry Level
0+ years expLee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for guests. The Courtesy Clerk role focuses on delivering exceptional guest service, including bagging groceries, assisting customers, and maintaining a clean environment at the front end of the store.
E-CommerceGroceryMarketplaceRetail
Responsibilities
Greet guests warmly and offer friendly, helpful service
Bag groceries carefully and efficiently, following food safety and weight distribution guidelines
Assist guests with carrying groceries to their vehicles
Retrieve carts from the parking lot and return them to the store in a safe and timely manner
Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking bagging stations/check stands with needed supplies
Be of assistance to in any capacity necessary to ensure proper store and guest support
Provide knowledgeable answers to guest inquiries
Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members
Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner
Proactively ask each guest if they would like help taking their groceries to their car, and assist them promptly and respectfully when requested
Maintain awareness of guest needs in the checkout area and provide timely support to cashiers, rotating between each check stand as needed
Promptly responding to service codes requesting assistance at the check stands
Always being present on the frontend for guest assistance unless otherwise directed by a supervisor
Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”
Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program
Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety
Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination
Ensure heavy or bulky items are bagged appropriately and double-bagged when needed
Assist in returning go-backs or misplaced products to the correct shelves when assigned
Assist with product facing throughout the store as directed by a supervisor during slower periods. Ensure items are pulled forward, properly aligned with the correct shelf tags, and not over-faced, maintaining a clean, organized appearance that reflects a “grand-opening” standard of presentation
Report any damaged or leaking products to supervisors or remove them from circulation if instructed
Being proactive in regularly collecting carts from the parking lot, ensuring safe conditions for guests and vehicles. Collects and
Wears proper safety apparel when collecting carts
Routinely monitor carts, cart corrals, parking lots, and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and team members
Remove trash and keep bagging stations stocked and tidy throughout the shift
Maintain a clean and organized work area
Follow all safety and sanitation procedures
Report any safety hazards or equipment issues to management
Contributes towards the cleaning responsibilities in the department as management sees fit
Operate cash registers and handle transactions accurately
Follow store policies on returns, exchanges, and refunds
Ensure the security of cash and other financial transactions
Uses POS and register system only when directed by the Frontend Manager/Supervisor
Work cooperatively with team members to achieve store goals. Support cashiers by staying attentive and ready to assist with bagging or cart retrieval
Communicate with team members to ensure efficient checkout flow and guest assistance
Work closely with other courtesy clerks to divide duties, share responsibilities, and ensure all tasks are completed
Accept feedback from supervisors and cooperate with team leadership to improve service
Jump in to assist with other store needs as directed, demonstrating flexibility and a team-first attitude
Participate in team meetings and training sessions
Work in a fast-paced, sometimes crowded, sales environment with tact and patience
Assist with price checks as directed by Cashiers, Service Desk, and/or Leadership
Attends departmental, store and company meetings as required
Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed
Promotes a harassment-free environment, and immediately reports any potential harmful situation to management
Leads by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork
Qualification
Required
Age Requirement: 16yrs+
Availability: Flexible availability, including evenings, weekends, and holidays
Ability to stand, walk, twist, sit, and bend for extended periods
Ability to lift and carry items weighing up to 50 pounds
Manual dexterity for handling small objects and operating equipment
Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance
Occasionally stoop, crouch, kneel, or crawl
Prolonged periods standing and walking
Must be able to access and navigate all areas of the store
Must be able to lift up to 50 pounds at times
Lifting may include floor to shoulder and overhead lifting repeatedly
Occasional use and climbing of step stools or ladders are required
Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests
Ability to work in a fast-paced environment
Basic math skills for handling cash transactions
Ability to read and follow instructions
Good verbal communication skills
Excellent and consistent customer service skills
Self-motivated
Customer Service Driven
Reliable
Preferred
High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply
No previous work experience required. Must demonstrate a willingness to learn
Benefits
Paid time and a quarter on Sundays
Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
10% discount, restrictions apply
Ace Hardware Discount at Lees Ace Hardware locations
Paid Time Off to those who qualify
Company
Lees Marketplace
Lee Badger left a legacy of well-stocked, clean, bright, friendly grocery stores with competitive prices.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-02-13
Company data provided by crunchbase