Hotel at Old Town, Wichita KS · 1 day ago
Customer Support Representative
Dothan, AL
Full-time
Onsite
Entry Level
1+ years expDunbarton Corporation is a leading manufacturer of metal bifold closet doors and metal door frames, and they are seeking a Customer Support Representative to join their team. The role involves providing pre- and post-sales support, resolving technical inquiries, and ensuring a seamless customer experience by monitoring activity and addressing issues promptly.
Hospitality
Responsibilities
Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
Address and resolve customer complaints and service issues
Ensure corrective actions are implemented and documented
Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
Modify technical drawings based on customer specifications and manufacturing capabilities
Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
Understand and support manufacturing processes or workflows
Adheres to work schedule and attendance requirements
Performs other work as directed and required
Qualification
Required
One (1) or more years of professional experience in a technical customer support or similar position
One (1) or more years of professional experience working with Microsoft Office software
Preferred
Experience in a steel, door, or frame manufacturing environment
Two (2) or more years of professional experience in a technical customer service position within a manufacturing environment
Benefits
Competitive Wages
Medical, Dental, Vision Insurance options
Company Paid Life Insurance, optional Additional Life
Company Paid Short Term & Long Term Disability Insurance
401(k) with company matching
Paid Time Off (PTO)
Tuition Reimbursement
Wellness Reimbursement
Employee Assistance Program
Company
Hotel at Old Town, Wichita KS
Hotel at Old Town is a locally owned boutique hotel in Wichita, KS.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase