FCA · 11 hours ago
CRM Lifecycle Marketing Manager
Auburn Hills, MI
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFCA is a company that focuses on enhancing customer relationships through effective lifecycle marketing strategies. The CRM Lifecycle Marketing Manager will be responsible for developing customer journeys and aligning communications across teams to improve customer experience and engagement.
Information TechnologyTelecommunications
Responsibilities
Develop and manage customer lifecycle strategies across prospect, owner, and retained customer journeys
Define and document end-to-end customer journeys, including key triggers, messaging priorities, and moments that matter
Partner with brand and channel teams to ensure CRM communications align to lifecycle intent rather than isolated campaigns
Identify opportunities to improve relevance, sequencing, and progression across CRM touchpoints
Help establish and maintain a CRM governance framework that prevents over-communication and improves coordination across teams
Support the development of communication guardrails, including frequency management, prioritization, and audience eligibility
Act as a point of alignment when multiple CRM initiatives compete for the same audiences
Promote best practices for lifecycle-driven planning and customer-first decision making
Translate lifecycle strategies into clear, actionable requirements for CRM execution teams
Partner with analytics and data teams to ensure lifecycle programs are measurable and optimized over time
Support testing and optimization efforts to improve engagement, conversion, and customer experience
Contribute to the ongoing evolution and optimization of Stellantis CRM Operating Model as use cases expand
Work closely with marketing, digital, analytics, IT, and agency partners to align lifecycle plans with enterprise priorities
Communicate lifecycle strategies and journey logic clearly to both technical and non-technical stakeholders
Provide thought leadership on lifecycle marketing trends and best practices
Qualification
Required
Bachelor's degree in Marketing, Advertising, or related field
8+ years of experience in CRM, lifecycle marketing, marketing automation, or customer journey management
Hands-on experience planning or managing multi-stage CRM programs across email, SMS, and/or digital channels
Strong understanding of CRM platforms, customer data, and journey orchestration concepts
Experience operating within a matrixed, enterprise environment with multiple stakeholders
Ability to bring structure and clarity to complex or evolving marketing ecosystems
Strong communication and organizational skills
Ability to work cross-functionally and communicate clearly across technical and business stakeholders
Strategic thinker with the ability to translate insights into action and scalable execution
Preferred
Ability to clearly communicate complex concepts through simple, focused storytelling and well-structured presentations
Automotive, subscription, or connected-product experience is a plus
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
Company data provided by crunchbase