Customer Success Manager jobs in United States
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Clipbook · 12 hours ago

Customer Success Manager

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$85K/yr - $105K/yr
date2+ years exp

Clipbook is a rapidly growing vertical AI company specializing in PR, communications, and government affairs. They are seeking a results-driven Customer Success Manager to manage client relationships and ensure clients derive maximum value from their services, while also identifying opportunities for upselling.

Artificial Intelligence (AI)Information and Communications Technology (ICT)Software

Responsibilities

Onboard and educate new customers to ensure smooth implementation and fast time-to-value
Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty
Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics
Own retention and renewal processes
Strategize cross-functionally with sales and product team to ensure strong customer success operation

Qualification

Customer Success ManagementAccount ManagementPublic RelationsSales CRMCoachabilityInterpersonal SkillsCommunication SkillsAdaptability

Required

2-4 years of relevant experience in a customer success manager, account management, or client-facing position
Experience in public affairs, public relations, communications, advocacy, or non-profits
Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed
Excellent sales hustle; communication skills, and energy
Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
Adaptability and willingness to thrive in a nimble, execution-focused startup
Strong interpersonal skills, ability to build rapport and maintain client relationships
Bachelor's Degree

Preferred

Familiarity with the government, non-profit, advocacy, or political space is a plus
History of owning KPIs like NRR
Master's Degree in a related subject is a plus (MPA, MPP, etc.)

Benefits

Full medical, dental, and vision benefits
Unlimited / flexible PTO policy
Bonuses for team-wide milestones
401(k)

Company

Clipbook

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Clipbook is an AI-powered research and analysis platform designed for public relations, communications, and public affairs teams.
dateFounded in 2023
location
Washington, District of Columbia, USA
people-size11-50 employees
web-link
https://clipbook.com/

Funding

Current Stage
Early Stage
Total Funding
$3.3M
2025-12-01Seed· $3.3M

Leadership Team

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Adam Joseph
Founder & CEO
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Company data provided by crunchbase