Columbia Bank · 3 hours ago
Collections Specialist
Phoenix, AZ
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrColumbia Bank is a financial institution seeking a Collections Specialist to manage delinquent accounts. The role involves communicating with customers to negotiate payment arrangements and maintain documentation while adhering to company policies.
BankingFinanceFinancial Services
Responsibilities
Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact
Negotiates payment arrangements with the customers to ensure timely payment
Maintain individual and group monthly delinquency goals
Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner
Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments
Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties
Understands the proper usage of extension, rewrites, addendums, and forbearances
Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values
Prepares Repossession Packets and demand letters when necessary
Understands and utilizes company system and use of the phone dialer
Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained
Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies
Provides highest level of customer service to all lessees, vendors, brokers and staff
Performs all other duties as assigned by management
Qualification
Required
High School Diploma or GED, required
Must present oneself in a professional manner
Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
Must maintain confidentiality of all company information
Must provide exceptional customer service and support to our customers, partners, and all levels of staff
Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
Strong data entry skills
Preferred
Previous Collection experience, preferred
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays
Company
Columbia Bank
Columbia Bank is a provider of personal and business banking services.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-06-01Acquired
Leadership Team
Kelly Kelly
VP, Human Resources Business Partner
Todd Leber
Chief Commercial Banking Officer
Recent News
2025-12-20
2025-12-16
Company data provided by crunchbase