Hyperscale · 1 week ago
Founding Business Operations Lead
San Francisco
Full-time
Onsite
Mid, Senior Level
3+ years expHyperscale is building the AI-native intelligence layer for physical operations, starting with trucking carriers. They are seeking a Founding Business Operations Lead to own the operational backbone for scaling efficiently, working directly with founders across various operational functions including go-to-market operations and strategic analytics.
Transportation/Trucking/Railroad
Responsibilities
Build and maintain our CRM foundation (Salesforce/HubSpot): pipeline hygiene, forecasting views, reporting dashboards
Design territory planning, quota setting, and commission structures as we scale the sales team
Own the deal desk function: pricing approvals, non-standard terms, contract review coordination
Create repeatable sales processes and playbooks (qualification frameworks, handoff protocols, close plans)
Build onboarding playbooks and health score models to identify expansion and churn risk early
Track product adoption metrics and usage patterns to inform CS prioritization and product roadmap
Design QBR templates, success plans, and renewal motion processes
Partner with Product and Engineering to close the feedback loop from customers to roadmap
Own the company metrics stack: ARR, pipeline, CAC, LTV, gross retention, net retention, and unit economics
Build executive dashboards and board reporting materials (metrics decks, cohort analyses, growth models)
Run ad hoc analyses to answer strategic questions: Which customer segments convert best? What drives retention? Where should we invest next?
Model scenarios for pricing changes, sales capacity planning, and market expansion
Own high-priority cross-functional initiatives (fundraising prep, new market entry, partnership evaluations)
Research competitive landscape, customer segments, and industry trends to inform strategy
Build financial models and operating plans to support strategic decision-making
Fill gaps across the company wherever there's high-impact work and no clear owner
Qualification
Required
3-6 years of experience in Business Operations, strategy consulting, investment banking, or high-growth startup operations
Strong analytical skills with fluency in Excel/Sheets, SQL (or willingness to learn), and data visualization tools
Comfortable with CRM systems (Salesforce, HubSpot) and go-to-market tech stack setup
Excellent communicator who can translate data into crisp insights and recommendations for founders and leadership
Bias toward action: you prototype quickly, get feedback, and iterate rather than over-engineering solutions
High agency and comfortable with ambiguity: you define your own projects and drive them to completion
Excited by the challenge of building operating systems and processes from scratch
Preferred
Prior experience at a B2B SaaS company, especially in enterprise or logistics/supply chain
Familiarity with AI product metrics (accuracy, escalation rates, automation rates, CSAT)
Experience supporting fundraising processes or working with board-level reporting
Exposure to customer success or sales operations roles
Background in financial modeling or FP&A
Benefits
Opportunity to build the operational foundation for a category-defining company
Shape the systems and processes that will scale with us from Series A through IPO
Path to grow into VP of Operations or Chief of Staff as the company scales
Company
Hyperscale
Hyperscale Systems pioneers voice‑first AI agents that automate complex trucking workflows from driver check‑ins to appointment scheduling.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase