NEOGOV · 23 hours ago
Customer Service Assistant, East
Ohio 43229, OH
Full-time
Onsite
Entry Level
$19.50/hr - $19.50/hr
1+ years expNEOGOV is seeking a Customer Service Assistant to assist residents with inquiries regarding social service and public assistance programs. The role involves providing clerical support and performing customer service functions related to various assistance programs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform customer service functions in person, by telephone or by other methods relating to TANF, Disability Assistance, Medicaid Food Assistance, HealthChek, Food Assistance Investigation and Prosecution, Medicaid Transportation, SSI Case Management, At Risk Case Management Transportation, and/or Refugee Medical; determines nature and magnitude of questions, complaints, or requests for service
Provide routine information regarding department programs, procedures, forms and other matters
Respond to routine questions, complaints, or requests for service
Refer questions, complaints, or requests for service to appropriate personnel
Maintain related logs and compiles reports, as needed
Process a variety of documentation associated with general inquiries per established procedures and within designated timeframes
Receive, sort, and organize documentation
Review documentation for completeness and/or accuracy
Distribute documentation between departments and internal/external individuals and agencies
Maintain related logs and compiles reports
Perform other general office and clerical activities, including but not limited to preparing, updating and maintaining files, logs, and reports
Conduct records maintenance activities in compliance with guidelines governing record retention
Draft correspondence, prepare outgoing mail, make copies, and perform data entry
Qualification
Required
High school diploma or GED plus one (1) year of experience in customer service, clerical or office work; or any equivalent combination of training and experience
Must meet background check requirements
Benefits
Extensive health benefits for all full-time permanent employees.
Life insurance coverage for all permanent employees.
Guaranteed 10 paid holidays every year.
A 14 percent employer contribution to your OPERS pension plan.
Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase