Clifford Chance · 1 day ago
Workplace Manager
Washington, DC
Full-time
Hybrid
Mid, Senior LevelClifford Chance is one of the largest international law firms in the world, seeking a full-time Workplace Manager for their Washington, DC office. The role involves overseeing operational excellence across Facilities, Office Services, and Conference Services, while fostering a culture of exceptional client service and professional development for staff.
AdviceConsultingLaw EnforcementLegal
No H1B
Hiring Manager
Kelsey Adams Armitage
Responsibilities
Identify and implement process improvements to enhance efficiency, service quality, and cost-effectiveness across all workplace operations
Develop and monitor key performance indicators (KPIs) to ensure high standards of service delivery
Foster and drive a culture of innovation and continuous improvement within the Operations team
Assist with the design of and deliver training programs for hospitality and office services staff to ensure best-in-class client and guest experiences
Mentor and support team members in their professional growth and skills development
Conduct regular performance reviews, delivering clear, constructive, and actionable feedback
Manage facilities maintenance projects in accordance with workplace standards, ensuring a safe, compliant, and efficient office environment
Coordinate in-house and external resources for maintenance, renovations, and office fit-outs
Serve as primary liaison with building management and external vendors for all facilities-related matters
Supervise office services operations, including mail, courier, and reprographics
Manage supply inventory and vendor relationships, ensuring timely procurement and cost control
Oversee staff scheduling, space management, and office preparations and ensuring strong adherence to SLA's
Ensure compliance with maintenance agreements and manage invoice processing
Lead the reception and conference center teams, ensuring seamless management of meeting spaces, visitor offices, and hospitality services
Oversee housekeeping and catering activities to deliver a premium client and guest experience
Support the planning and execution of firm events and functions
Coordinate with building management on security protocols, access control, and emergency procedures
Lead internal fire and emergency response initiatives
Participate in business continuity planning and emergency management teams
Support the development and management of the annual operations budget
Monitor expenditure, review variances, and assist in financial forecasting and reporting
Oversee expense approvals and invoice processing in line with firm policies
Execute ad hoc projects assigned by the Office Administrator, Office Managing Partner (DC), Regional Chief Operating Officer, or Director of Operations
Qualification
Required
Bachelor's degree and/or relevant experience in facilities or workplace management is preferred
Must have demonstrated experience in supervising office services or hospitality teams, preferably within a legal or professional services environment
Must have strong client service and a global mindset
Strong organizational, leadership, interpersonal, and communication skills
Proven ability to manage multiple priorities in a fast-paced setting
Experience with budgeting, financial oversight, and general accounting procedures
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Commitment to delivering outstanding client service and fostering a positive team culture while building a strong rapport at all levels of an organization with both internal and external clients
Must be able to adhere and company to the Firm's Agile Working Policy which requires employees to work from the office at least three days each calendar week
Must be able to work outside the core business hours as needed
Must be independently legally authorized to work in the United States
Company
Clifford Chance
Clifford Chance is a multinational law firm that provides legal advisory services.
Founded in 1987
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Schultz
Partner
Joachim Fleury
Senior Consultant
Recent News
MIT Technology Review
2025-12-15
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