Kozlowski DePascale Orthodontics · 1 week ago
Patient Ambassador (Phones, Scheduling, Admin, Customer Service)
New London, CT, US
Full-time
Onsite
Entry Level
1+ years expKozlowski DePascale Orthodontics is seeking a Patient Ambassador to manage patient intake and scheduling. This role is essential for ensuring smooth operations and delivering excellent customer service in a fast-paced environment.
Health CareMedicalWellness
Responsibilities
Be the front-facing patient liason for the practice
Schedule, authorize and send pertinent medical records/orders for appointments
Handle a high quantity of patient phone calls
Maintain a positive and friendly attitude and deliver excellent customer service to patients
Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
Be receptive to training and coaching on best practices
Maintain an organized working space
Coordinate with other team members and doctors as needed for scheduling issues or questions
Other duties as required as they relate to the position
Qualification
Required
High-School Diploma Required
1-3 Years Relative Experience
Understanding of best practices in the industry as it relates to schedule coordination and patient intake
Excellent customer service experience
Have excellent written and oral communication skills
Compassion and high level of service for our patients, parents, and staff
Integrity, always doing the right thing
Dependable, reliable to be at work when scheduled
Attention to detail
Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
Professional manner and appearance at all times
Computer skills: Microsoft office and Web Browser
Telephone skills: Proper telephone etiquette and information gathering skills
Benefits
Monthly bonus opportunities
Medical/Rx
Dental
Vision coverage
Retirement plan (401-k) with a percentage match
Flexible spending accounts
Health savings accounts
Employee assistance program
Several other benefit options
Company
Kozlowski DePascale Orthodontics
Learn why thousands of patients, and dozens of dentists choose to work with Kozlowski DePascale Orthodontics.
Founded in 2008New London, Connecticut, USA
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase