Oak Harbor Freight Lines · 13 hours ago
Corporate Receptionist / Customer Service
Auburn, WA
Full-time
Onsite
Entry Level
$19/hr - $32/hr
1+ years expOak Harbor Freight Lines is a legacy company with over a century of dedicated service in regional trucking. The Customer Service Representative is responsible for providing high-level front-line customer service, troubleshooting, shipment tracking, and problem resolution for both internal and external customers.
Automotive
Responsibilities
Provide prompt customer support by listening to customers and responding in a way that resolves their questions and problems and meets or exceeds their expectations
Answer inbound calls in a professional and courteous manner, and provide customer service and order management to OHFL customers, drivers and internal sales force
Trace freight and use troubleshooting skills to track down location of freight that is lost, late, misdirected, etc
Complete dispatch pick-up calls communicating directly with customers to schedule and arrange for freight arrival according to customer requirements
Work closely with customers to develop positive working relationships and to expand freight opportunities wherever possible
Using OHFL systems, enter data into computer system and use information to answer questions and problems as they arise
General Office Duties
Qualification
Required
1-2 years experience in a role requiring extensive customer interaction
Demonstrated ability to work with challenging or difficult customer situations and resolve issues successfully
Excellent communication skills, both written and oral
Strong PC proficiency and experience using MS Office products
Strong attention to detail and demonstrated ability to organize multiple priorities and projects simultaneously
Basic English language proficiency (reading, writing and verbal) is required
Preferred
AS400 experience preferred but not required
H.S. diploma or GED/equivalent preferred
Company
Oak Harbor Freight Lines
Oak Harbor Freight Lines is a transportation company providing freight services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
bloomberglaw.com
2025-12-20
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