Behavioral Innovations · 14 hours ago
Client Intake Associate
Addison, TX
Full-time
Hybrid
New Grad, Entry LevelBehavioral Innovations is a leading provider in the behavioral health industry, focused on transforming lives through compassionate ABA therapy for children with autism. The Client Intake Associate will serve as the first point of contact for families seeking diagnostic services, ensuring a high-quality customer experience and facilitating timely enrollment into ABA therapy programs.
Electronic Health Record (EHR)Health CarePersonal Health
Responsibilities
Engage with families via phone, email, chat, and text to deliver a high-quality customer experience and drive timely enrollment
Ask targeted qualifying questions and actively listen to assess client needs and eligibility
Educate families on Behavioral Innovations, diagnostic services, and ABA therapy
Accurately document all client, provider, and insurance information in designated systems (e.g., Salesforce, Adobe Sign, CentralReach) and support daily and weekly audits
Maintain strict confidentiality in compliance with HIPAA and company standards
Qualification
Required
Experience with Intake and/or sales as you will be receiving inbound calls/making outbound calls and using other forms of communication to prospective clients who have requested information about our service
Must be comfortable working in a fast-paced, continually changing, and results-oriented environment as part of a rapidly growing organization
Ability to multi-task; listening, typing, taking notes, and working with different systems with efficiency
Accurate and timely data entry is crucial in this role, as the information entered will directly contribute to the maintenance of precise and up-to-date medical records, ensuring the highest standards of patient care and administrative efficiency
Preferred
Bachelor's degree or relevant work experience as an Intake Specialist in a healthcare setting highly preferred
Experience with Salesforce and Electronic Medical Records (EMR) systems is preferred
Benefits
10 days PTO
7 paid holidays
Medical, Vision, Dental, and Supplemental Insurance Policies
Tools and programs to support physical, mental, and emotional wellness
Comprehensive support
Company
Behavioral Innovations
Behavioral Innovations is a health care company that specializes in applied behavior analysis service.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Tenex Capital Management
2024-06-06Acquired
2024-05-31Private Equity
Leadership Team
Lori Russo
Co-Founder, Vice President Clinical Research & Development
Chris Dardi, CPA
Chief Financial Officer
Recent News
EIN Presswire
2025-11-18
2025-10-13
Behavioral Health Business
2025-08-14
Company data provided by crunchbase