IT Support Technician II jobs in United States
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DP Professionals (DPP) · 1 day ago

IT Support Technician II

positionEnglewood, CO
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

DPP is seeking an IT Support Technician for an opportunity in Englewood, Colorado. This role emphasizes customer and solution ownership, proactive engagement, and a commitment to quality service, requiring strong troubleshooting skills to ensure customer satisfaction.

Human ResourcesInformation TechnologyRecruiting
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms
Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enters, prioritizes, tracks, monitors, updates and follow-ups and closes all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel “walk-ups”
Support organizational efforts and maintain policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation

Qualification

Troubleshooting skillsCustomer serviceIT standards knowledgeNetwork supportTeam-orientedEffective communication

Required

Associate degree in a related field of study with 2 or more years of relevant experience
Strong customer service mindset
Passion for delivering excellent technical solutions
Team-oriented
Effective communication with end users
Ability to translate business needs into practical technical solutions
Solid foundation in current IT standards
Strong troubleshooting skills
Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals
Provide basic network support ensuring desktop and other networked peripherals full connectivity
Perform preventative maintenance and setup for a variety of computer-related equipment and locations, including audio-visual conferencing systems and conference rooms
Provide outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary
Promptly enters, prioritizes, tracks, monitors, updates and follow-ups and closes all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel 'walk-ups'
Support organizational efforts and maintain policies and procedures in the IT Department
Assist with the creation and maintenance of local site IT systems documentation

Company

DP Professionals (DPP)

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We are DP Professionals (DPP), and we help our clients find great candidates.
dateFounded in 1996
location
Scarborough, British Columbia, CAN
people-size51-200 employees
web-link
https://www.dppit.com

Funding

Current Stage
Growth Stage

Leadership Team

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Barbara Blau
CEO
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Company data provided by crunchbase