ROSCOE PHYSIOTHERAPY CO · 11 hours ago
Front Desk / Customer Service Administrator
Hermitage, PA
Full-time
Onsite
Entry Level
$14/hr - $18/hr
1+ years expRoscoe Physiotherapy Co. is a therapist-owned physical therapy and fitness clinic focused on providing a positive experience for patients. They are seeking a Front Desk/Customer Service Administrator to greet patients, handle payments, manage scheduling, and ensure a clean and organized environment while collaborating with clinical staff.
Hospital & Health Care
Responsibilities
Greeting Patients/Customer Service: Greet all clients and guests enthusiastically. Handle client concerns professionally and in a timely manner
Taking Payments and Account Management: Process client payments by cash, check, and credit card with accuracy and on time per clinic policy. Process and post insurance payments received by check and credit card. Distribute patient statements in coordination with the billing team. Answer client inquiries about billing statements and account balances
Schedule and Client Management: Maintain the efficiency and profitability of the business by ensuring accurate and timely scheduling of all clients and appointment types. Follow up via phone, email, and text with prospective clients. Maintain prescribed frequency of scheduling as directed by clinical and training staff. Ensure all required documentation is on file for proper compliance. Onboard new clients using intake processes and procedures. Collaborate with clinical and billing departments to obtain accurate prior authorizations and communicate with patients about their benefits and cost responsibility
Phone Skills: Handle inbound and outbound calls to current, prospective, and past clients confidently and professionally. Willingness to utilize company scripts for all call types. Handle all other inbound and outbound phone calls as required by the company while upholding our core values
Clinic and Gym Operations: Ensure the gym, lobby, and front desk areas are clean and organized. Stock supplies and inventory so all departments can perform job duties smoothly and without delay. Manage all aspects of the front desk area
Team Collaboration: Work closely with the clinical and training staff to ensure client adherence to prescribed plans of care and training programs are met with efficiency and accuracy
Qualification
Required
Previous experience in admin/office work
Strong focus on customer service
Ability to work in a fast-paced environment
Extraordinary attention to detail
Comfortable with talking to strangers both in person and on the phone
Ability to multitask and prioritize projects
Comfortable taking payments and handling customer concerns about cost
Excellent communication skills
Positive attitude
Passion for health and fitness
Strong background in working with people
Ability to work as part of a team
At least one year experience in an administrative role (with a strong customer service focus) preferably in a business-to-consumer environment
Proven track record for working face to face with clients
Ability to speak confidently on the phone
Benefits
Company Health Insurance PPO Plan with Health Savings Account
401k Retirement Plan with company match
PTO and major holidays paid
Company
ROSCOE PHYSIOTHERAPY CO
ROSCOE PHYSIOTHERAPY CO is a hospital & health care company based out of 28 HOGUE DR, West Middlesex, Pennsylvania, United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase