Cigna Healthcare · 3 hours ago
Customer Service Supervisor - Express Scripts - Hybrid
Memphis, TN
Full-time
Hybrid
Entry, Mid Level
1+ years expCigna Healthcare is a leading health services company, and they are seeking a Customer Service Supervisor to lead a team of Customer Service Senior Representatives. This role focuses on delivering excellent service to patients and partners while ensuring operational excellence and team development.
Hospital & Health Care
Responsibilities
Recruit, hire, onboard, and train team members to maintain a skilled and engaged workforce
Evaluate employee performance, provide coaching and feedback, conduct reviews, and recommend corrective actions when necessary
Motivate the team and cultivate a positive, inclusive, growth‑oriented environment
Serve as a knowledgeable resource for staff, supporting problem resolution and answering questions about processes and procedures
Oversee daily team operations and provide ongoing support to staff
Develop and manage work schedules to ensure adequate coverage and smooth workflow
Lead team meetings and communicate updates on internal processes, procedures, and performance expectations
Perform additional duties as assigned to support patient care and operational effectiveness
Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed
Qualification
Required
High School diploma or GED required
Ability to build and maintain effective relationships with internal and external stakeholders
Strong leadership, communication, and organizational skills
Passion for delivering outstanding service to members, clients, and providers
Proven track record of achieving KPIs and elevating service standards
1–3 years plus of supervisory or team‑lead experience
Experience in healthcare, pharmacy benefits, or a related customer service environment
Familiarity with SAP systems, workforce management tools, and performance dashboards
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase