City of Springfield Human Resources · 7 hours ago
QA/FOIA Analyst
Dispatch, KS
Full-time
Onsite
Mid Level
3+ years expCity of Springfield Human Resources is seeking a QA/FOIA Analyst responsible for processing external information requests and supporting the Dispatch Department's Quality Assurance and Improvement programs. The role involves evaluating staff performance, maintaining QA records, and ensuring compliance with state and federal regulations regarding 911 services.
Government Administration
Responsibilities
Evaluate staff performance through regular review. Provide coaching and feedback regarding performance. Recommend additional training to ensure staff exhibit the necessary skills and techniques to improve their performance
Complete and maintain QA records for all calls and radio transmissions reviewed and evaluated
Prepare regular QA reports to the Senior QA/QI Analyst or Director on compliance with standards and performance measures
Process and prepare outside requests for information which includes court requests, subpoenas, agency requests, and FOIA requests. Ensure responses are provided in a timely fashion, adhere to state and federal statute, and are recorded according to departmental protocol
Redacts reports and audio for public release in accordance with Massachusetts Public Records law
Listens to and evaluates high acuity, high stress incidents on a regular/daily basis
Formats, prints and distributes QA guidelines and updates, maintains call taker protocol cardsets
Works with the Training/IT Coordinator and Sr. QA/QI Analyst to evaluate dispatchers for certification
Knowledge, skills and ability to perform all job functions and act as a Dispatch CTO II
Acts as the Administrator on Call (AOC) for scheduled pre-determined periods of time. Is required to answer phone calls and respond into dispatch if needed 24/7
Attends outreach events as scheduled by the Operations Manager – educates the public on the use of 911
Attends local and regional meetings and conferences on behalf of SEC
Performs additional duties and special projects as assigned
Qualification
Required
High school diploma or equivalent
Three (3) years of experience in a public safety setting
Three (3) years of experience in Quality Assurance/Quality Improvement position directly reviewing work performance, or experience responding to public/customer requests for information; or any equivalent combination of experience totaling six (6) years
A valid driver's license
Knowledge of techniques, procedures, and methods used in the operation of a public safety 911 Communication Center
Knowledge of Computer Aided Dispatch (CAD) and computerized enhanced 911 equipment; emergency service call operations including network, equipment, data base, and geography/addressing systems
Knowledge of public safety communications practices and procedures and the technical language of Police, Fire, and Emergency Medical Services (EMS)
Ability to communicate effectively and present information clearly, logically and persuasively
Knowledge of public disclosure laws
Ability to maintain CORI clearance and abide by confidentiality regulations
Company
City of Springfield Human Resources
The Human Resources Department, as a strategic business partner, enables the City of Springfield to provide quality services to our citizens by: •Attracting, developing, motivating and retaining top municipal talent •Creating a climate of respect; one which appreciates and leverages diversity and difference •Ensuring City compliance with statutory, regulatory and ethical employment practices •Maximizing productivity by building a culture of continuous improvement and commitment to excellence •Modeling the City's commitment to Equal Opportunity Employment and all the benefits linked to Affirmative Action •Maintaining a drug-free workplace •Driving effective use of the City's finances, specifically those linked to labor costs This mission is executed daily through the following Human Resources functions: staffing, benefits, affirmative action, compensation, training, employee relations, workman's compensation, payroll, and employee assistance programs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase