Aspire · 11 hours ago
Team Lead, Customer Success Manager
United States
Full-time
Remote
Senior Level
$115K/yr - $135K/yr
5+ years expAspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors and influencers. They are seeking an experienced Team Lead, Customer Success Manager to manage enterprise accounts and provide leadership to the Customer Success team.
AdvertisingBrand MarketingContent CreatorsDigital MarketingE-Commerce
Responsibilities
Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M, with renewals distributed across all four quarters
Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth
Identify and execute expansion opportunities within your portfolio
Build strong, collaborative relationships with our Agency Services team to optimize outcomes for Hybrid accounts and identify opportunities to expand enterprise accounts into hybrid partnerships
Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices
Lead weekly account reviews to track progress toward key outcomes: retention, expansion, and attributable revenue generation
Support CSMs through customer escalations, complex renewals, and strategic planning challenges
Provide constructive feedback and performance insights to help team members continuously improve and succeed
Partner with leadership to identify and implement process improvements that enhance operational efficiency
Optimize team workflows to drive customer retention and elevate the overall customer experience
Document and champion scalable best practices across the Customer Success organization
Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product, Sales, and other cross-functional teams
Influence product roadmap and strategic direction based on customer needs and market trends
Qualification
Required
5+ years of experience in account management, sales, or customer success within a SaaS business managing renewals
1+ years of people management experience in account management, sales, or customer success
Proven ability to drive retention and expansion through strong commercial acumen and strategic account planning
Demonstrated track record managing enterprise accounts in a B2B SaaS environment
Experience coaching or mentoring Customer Success team members with demonstrated ability to elevate team performance
Strong business acumen with the ability to identify growth opportunities and drive revenue outcomes
Excellent relationship-building skills with both customers and internal stakeholders
Strategic thinker who can balance hands-on account management with team leadership responsibilities
Collaborative partner who thrives in cross-functional environments
Process-oriented with a passion for operational excellence and continuous improvement
Preferred
Experience working in marketing technology and/or influencer, affiliate, or performance marketing
Experience selling or expanding services into professional services or agency business models
Benefits
Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.
Company
Aspire
The influencer marketing platform empowering ecommerce brands to build and cultivate influential communities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27.3MKey Investors
Hummer Winblad Venture PartnersPear VC
2019-11-29Series A· $24M
2015-10-30Seed· $2.5M
2014-09-10Pre Seed· $0.8M
Leadership Team
A
Anand Kishore
Founder & CEO
Recent News
2025-10-29
2025-08-13
Fintech Singapore
2024-10-16
Company data provided by crunchbase