Fair Grounds Race Course & Slots · 12 hours ago
Marketing Coordinator-Ex
New Orleans, LA
Full-time
Onsite
Entry Level
1+ years expFair Grounds Race Course & Slots is a historic entertainment venue in New Orleans, offering thoroughbred racing and gaming options. The Marketing Coordinator is responsible for improving customer service, developing promotions, and cultivating relationships with VIP customers.
Gambling & Casinos
Responsibilities
Market and recruit new guests and other customers to property
Monitor visitation and play of VIP guests and walk the Slot floor regularly to provide customer service and assistance
Respond to guest’s requests, questions or concerns in an immediate and attentive fashion using detailed precision
Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits
Tele-market various player lists for contacting, attracting and information gathering purposes
Attend special events and promotions to build guest rapport and create recognition amongst guests
Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines
Maintain current, accurate player account information in Oasis to insure database integrity and privacy
Performs other related duties as assigned
Qualification
Required
Must be 21 years or older
Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission
1-2 years of experience
Knowledge of principles and processes for providing customer service
Ability to read, analyze and interpret common documentation
Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff
Ability to write and present information to management in a reasonable manner
Ability to perform normal mathematical computations in regard to the implementation of current duties
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of instructions and deal with several variables
Must be able to lift and carry up to 50 pounds
Company
Fair Grounds Race Course & Slots
About Fair Grounds Race Course & Slots Fair Grounds Race Course & Slots in New Orleans, LA, the nation’s third oldest racetrack, has been operating since 1872.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erika Leone
Group Sales & Partnership Manager
Jazmin Forbes
Human Resources Business Partner
Company data provided by crunchbase