TEKsystems · 6 hours ago
Telecom Specialist
Rochester, NY
Contract
Onsite
Mid, Senior Level
$25/hr - $40/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Telecom Specialist to support enterprise-level voice, data, and video systems. The role involves hands-on management of telecom systems, troubleshooting, and mentoring junior technicians in a 24x7 environment.
Information Technology
Responsibilities
Telephone system programming
Voice troubleshooting
Cable plant management
Vendor coordination
Telecom room and infrastructure maintenance
Supporting new technologies and upgrades
Serving as an escalation point for critical outages
Program and support enterprise telephone systems (PBX & VoIP)
Manage voicemail, paging, call routing, and system features
Troubleshoot complex voice issues end-to-end
Maintain telecom databases, cable records, and design documentation
Oversee cable plant integrity (fiber, copper, labeling, cross-connects)
Coordinate tag, test, splice, and move activities
Support Distributed Antenna Systems (DAS) for indoor cellular coverage
Collaborate with carriers to troubleshoot signal and performance issues
Monitor service tickets and handle escalations
Perform preventive maintenance (power systems, voicemail, battery plants)
Maintain parts inventory and support acceptance testing
Mentor junior telecommunications technicians
Coordinate vendors and contractors
Support engineering teams on upgrades and process improvements
Participate in a rotating on-call schedule
Respond to after-hours voice system emergencies
Qualification
Required
2+ years supporting voice and telephone systems
Experience with VoIP and enterprise telephony
Strong voice troubleshooting and system configuration skills
Ability to program phone system features and call flows
Experience producing or updating telecom documentation
Exposure to DAS environments (basic understanding is fine)
Preferred
NEC phone system experience (MA4000, NEAX 2400/9300/9500)
ACD-MAT knowledge
UM8700 voicemail admin
Project coordination experience
Strong customer service and communication
Ability to work in telecom spaces (closets, ceilings, crawl spaces)
Benefits
Medical, dental & vision insurance
Life & AD&D insurance
401(k) with pre‑tax and Roth options
Short & long‑term disability
Accident, critical illness, and hospital indemnity plans
Health Spending Account (HSA)
Transportation benefits
Employee assistance program
PTO, vacation, or sick leave (depending on job classification)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase