Outset · 5 hours ago
Research Manager
San Francisco, CA
Full-time
Hybrid
Senior Level
$150K/yr - $180K/yr
5+ years expOutset is a company that has revolutionized the research process through AI-powered user interviews, serving global brands like Hubspot and Microsoft. They are seeking a Research Manager to join their Customer Experience team, where the role involves guiding customers through research projects and turning complex feedback into actionable insights.
Artificial Intelligence (AI)Consumer ResearchSoftware
Responsibilities
Own customer relationships end-to-end, acting as a true research partner (not just a point of contact)
Independently scope, design, and run research projects—from concept testing and usability to market exploration—using our AI platform
Turn qualitative and quantitative data into clear, actionable insights customers can actually use
Lead customer meetings, onboardings, and training sessions (pre- and post-sales) with confidence
Create research and product-focused content, documentation, and enablement materials
Work closely with Sales, Customer Success, Product, and Engineering to turn feedback into product and business impact Move fast, experiment often, and push projects over the finish line with a strong sense of ownership
Qualification
Required
5+ years in research, insights, or strategy roles, with strong qualitative research experience
Comfortable owning projects and client relationships independently in a fast-moving environment
Strong at synthesizing messy data into sharp stories, decks, and dashboards
Fluent in both numbers and narratives—and know when to use each
Clear, confident communicator with execs and day-to-day users alike
Curious, scrappy, and biased toward action—you figure things out and get them done
Benefits
Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation.
Company
Outset
Outset provides an AI-moderated research platform that helps research teams analyze and share qualitative and quantitative studies.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$51.25MKey Investors
Radical Ventures8VCAdverb Ventures
2025-12-10Series B· $30M
2025-06-11Series A· $17M
2023-10-26Seed· $3.8M
Leadership Team
Aaron Cannon
Co-Founder & CEO
Recent News
Business Insider
2025-12-25
alleywatch.com
2025-12-16
Company data provided by crunchbase