American Conservation Experience · 3 weeks ago
Visitor Services Assistant - Tahoe National Forest
Foresthill, CA
Full-time
Onsite
New Grad, Entry Level
$800/wk - $800/wkAmerican Conservation Experience, a nonprofit Conservation Corps, in partnership with the US Forest Service, is seeking 3 members to contribute to visitor services alongside Tahoe National Forest Staff. The Visitor Services Assistant will provide customer service, assist with visitor inquiries, and support the recreation staff while gaining professional development experience in land management.
Environmental ConsultingEnvironmental EngineeringNon ProfitRecruitingTrainingWildlife Conservation
No H1B
Responsibilities
Providing excellent customer service by enthusiastically answering questions, greeting and assisting visitors
Work closely with recreation staff, seasonal and other permanent staff to provide current and accurate information with a welcoming environment for visitors
Inform visitors of rules and regulations, safety risks and recreational opportunities
Evaluate public inquiries in order to provide the most useful and appropriate information or to suggest other options or redirect caller to the appropriate District staff
Assist with tracking visitor use
Respond to radio traffic in support of District personnel
Administrative work including computer work, paperwork, filing, answering multi-line phones, cleaning and organization of the front office and Visitor Information desk
Perform other duties as assigned
Serves as Collection Officer to sell forest timber permits maps and passes, and other items, such as merchandise, in accordance with Forest Service manual and handbook requirements
Qualification
Required
Members must be authorized to work in the United States. ACE does not provide sponsorship for employment visas
Willing and able to represent ACE and the partner organization in a professional, positive, and enthusiastic manner
Ability to be both self-directed/work alone, and be a positive, contributing member of a group
A valid driver's license and an insurable driving record (documentation to be provided upon request). Members must be 21+ to drive due to ACE's insurance and liability requirements
Willing to undergo and must pass the required criminal history checks
Ability to perform the essential duties of the position with or without reasonable accommodation
ACE Members will need to complete bi-weekly timesheets, beginning of term feedback forms, end of term evaluations and for longer terms, a mid-term evaluation
Member may not participate in any prohibited activities as listed in the Member Service Agreement
To learn more about eligibility requirements, please visit our website located on our Indeed homepage
Preferred
Competitive applicants for this position can have relevant experience in subject areas such as Recreation Management and/or Natural Resources
Passion for conservation education!
Ability to educate visitors in responsible recreation and/or other natural resource topics in accordance with Forest Service objectives and policies, to reinforce compliance with laws/regulations, to resolve problems, and to provide assistance to forest visitors. Contacts may include dealing with some persons and/or groups that may be uncooperative, hostile and who have different viewpoints
Must have strong communication skills
Must be able to work alone and in small groups with minimal supervision, and adhere to instructions, procedure and use initiative in carrying out recurring assignments independently
Public outreach and making contacts with visitors is a key component of this role
Benefits
Living Allowance: The ACE Member is expected to contribute ~40 hours/week and will receive a living allowance of $800/week to offset the costs of food and incidental expenses, dispersed bi-weekly.
Housing: Housing is the responsibility of the member and not provided by ACE. However, housing may be available at a daily bunk rate of approximately $7-20 per day by the Forest. A Housing Allowance of up to $240/week will be available.
Provided Training/Orientation: ACE members will receive position specific training and an orientation outlining ACE policies and procedures, clear guidance on prohibited activities, and networks for support. Specific training may include Wilderness First Aid, conflict management, customer service, communication, interpersonal, and relevant software. ACE members will have up to $55 to spend on eligible training/professional development opportunities, which must be approved by ACE and Forest Service staff prior to purchase.
Company
American Conservation Experience
American Conservation Experience recruits, coordinates and trains the volunteers for practical environmental maintenance projects.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Laura Herrin
President & CEO
Laura A. Craig, MSA, M.S.
Chief Operating Officer
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