ServiceNow · 5 hours ago
Staff Software Engineer - AI/ML
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$173K/yr - $303K/yr
6+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Staff Software Engineer - AI/ML role focuses on building AI and Machine Learning solutions to enhance user experience and workflow efficiency for enterprise services, collaborating with cross-functional teams to deliver scalable and maintainable software components.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability
Drive the architecture and implementation of GenAI-driven features across our products
Design and build scalable and reusable platform services that leverage LLMs to power user experiences
Collaborate cross-functionally with product, research, and platform teams to translate business goals into GenAI solutions
Define best practices for prompt engineering, fine-tuning, and evaluating LLM performance across different use cases
Serve as a thought leader in Generative AI adoption, guiding teams through design patterns, performance trade-offs, and ethical AI considerations
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
Contribute to the design and implementation of new products and features while enhancing existing product capabilities
Integrate automated testing into development workflows to ensure consistent quality across releases
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
Build integrations with third-party applications using their cutting-edge frameworks
Qualification
Required
Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
Proficiency in Java or similar object-oriented languages
Hands-on experience with GenAI technologies, including working with LLMs (e.g., OpenAI, Anthropic, Gemini, Mistral, etc.)
Strong understanding of prompt engineering techniques and experience in prompt tuning, retrieval-augmented generation (RAG), or fine-tuning LLMs for domain-specific applications
Ability to critically evaluate and integrate GenAI into workflows, decision-making, and customer-facing capabilities
Experience with modern front-end frameworks such as Angular, React, or Vue
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Preferred
ServiceNow platform knowledge
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase