Vibee - Seasonal Venue Event Manager jobs in United States
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Insomniac Events · 11 hours ago

Vibee - Seasonal Venue Event Manager

Insomniac Events is looking for a highly motivated Seasonal Venue Event Manager who excels in fast-paced, creative environments. This role focuses on overseeing and coordinating events at a specific venue to ensure smooth operations before, during, and after events.

ConcertsMedia and EntertainmentMusicPerforming Arts
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Responsibilities

Supervise and guide the team, ensuring they perform tasks efficiently and maintain quality standards
Encourage and provide support to staff, ensuring a positive and productive work environment
Assign responsibilities to team members, ensuring all areas are covered throughout the shift
Provide on-the-job training or guidance to new employees, ensuring they understand operational procedures and expectations
Create and manage weekly staff schedules, balancing workload efficiently within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders
Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures
Address and resolve staffing issues promptly to maintain smooth operations. Work with HR as needed
Uphold safety protocols and maintain a risk-free environment, promoting awareness among staff
Ensure that staff are following schedules and taking breaks according to company guidelines
Complete necessary reports or documentation related to incidents, operational issues, or customer interactions
Address minor performance issues or conflicts within the team, escalating more serious concerns to senior management if needed
Ensure smooth execution of daily operational tasks, maintaining efficiency and organization within the department
Monitor the availability of materials, equipment, or resources required for the operation and inform management if there are any shortages or issues
Ensure all team members are completing their tasks as expected, providing guidance when needed
Handle customer or client concerns and complaints, addressing issues promptly and professionally
Ensure that the team delivers high-quality service, following organizational standards and guidelines
Manage complex or escalated customer service situations that require managerial attention, ensuring resolutions align with company policies
Ensure that staff adhere to all health and safety guidelines, maintaining a safe working environment for everyone
Ensure that operations follow company policies, procedures, and legal or regulatory standards
Respond to emergencies or crises effectively, taking appropriate actions to manage the situation
Communicate clearly and effectively with the team, ensuring everyone is aware of their responsibilities and any updates during the shift
Record any significant incidents, customer concerns, or operational issues, ensuring that management is informed when necessary
Provide feedback to the team on performance, addressing any issues and offering guidance for improvement

Qualification

Event ProductionCustomer ServiceLeadershipGoogle SuiteMultitaskingCommunication SkillsOrganizational Skills

Required

Minimum 3 years in Event Production with a proven track record in leadership roles focused on fan experience, customer service, or hospitality, preferably within the entertainment industry
Demonstrated reputation for excellence with at least 5 professional references
Superior communication and organizational abilities with strong multitasking skills
Proficient in Google Suite applications; particularly Google Sheets
Ability to work long hours with a flexible schedule, accommodating operational needs
Capable of responding professionally to changes and unexpected situations in a dynamic event environment
Willingness to work evenings and weekends as required by event schedules

Company

Insomniac Events

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Insomniac, Inc. is an Entertainment company based out of Beverly Hills, Los Angeles, CA, United States probably best known for promoting EDC

Funding

Current Stage
Late Stage

Leadership Team

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Pasquale Rotella
CEO / Founder
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Maureen Valker-Barlow
SVP Partnerships
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Company data provided by crunchbase