USAJOBS · 4 hours ago
LEAD IT SPECIALIST (CUSTOMER SUPPORT)
Keyport, Washington, USA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $156K/yr
1+ years expUSAJOBS is part of the Naval Undersea Warfare Center, and they are seeking a Lead IT Specialist in Customer Support. The role involves developing policies for customer support services, providing technical advice to management, and guiding team members to enhance service delivery and efficiency.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
You will develop and interpret policies, procedures, and strategies governing the planning and delivery of customer support services, adapting them to meet emerging needs and technologies
You will provide expert technical advice, guidance, and recommendations to management and technical specialists on critical customer support issues
You will apply advanced IT principles and methodologies to address previously unsolvable support problems
You will perform cost-benefit analyses to support recommendations for change, ensuring alignment with organizational goals and efficient resource utilization
You will provide guidance, direction, and support to team members, fostering collaboration, continuous improvement, and alignment with organizational goals
Qualification
Required
Must be a US Citizen
Must be determined suitable for federal employment
Must participate in the direct deposit pay program
New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check
Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level
Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326
Males born after 12-31-59 must be registered for Selective Service
This is a bargaining unit position
You will be required to obtain and maintain a current U.S. Passport or a REAL ID-compliant form of identification
You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty
This is a Cyberspace Workforce position, work role code 411, proficiency level Advanced the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies
Successful completion of a pre-employment drug test (including marijuana) is required
This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites
This is a Mission Essential position
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector
Specialized experience must demonstrate the following: Serving as a senior IT Customer Service representative, developing and interpreting policies and strategies to optimize IT service delivery; diagnosing and resolving complex IT problems to minimize business interruptions; researching, evaluating, and implementing new tools and approaches to enhance customer support; ensuring compliance with security requirements; and leading a team of IT professionals to achieve organizational goals
Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase