NEOGOV · 4 hours ago
Deputy Director, Quality Support Services
Ohio 43229, OH
Full-time
Onsite
Lead/Staff, Director/Executive
$37.83/hr - $37.83/hr
5+ years expNEOGOV is seeking a Deputy Director for their Quality Support Services department within the Franklin County Department of Human Resources. The role involves assisting the director in defining departmental goals, developing policies, supervising staff, and ensuring compliance with public assistance regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plan, direct, and administer the overall activities of Quality Support Services department
Provide direct supervision to assigned staff responsible for these operational areas
Apply proper program policies agency-wide through a variety of quality assurance functions, including but not limited to case reviews, administrative hearings, compliance/monitoring reviews, and training
Oversee quality assurance policies and procedures designed to monitor and evaluate internal processes and effectiveness
Provide effective quality assurance feedback to agency managers on the correct implementation of program policies and procedures
Ensure allegations of under-issuance and overpayment of public assistance benefits are adequately and timely investigated and appropriate resolution of substantiated allegations
Oversee coordination of activities with the County Prosecutor’s office, law enforcement agencies, and other state and local agencies regarding potential fraud, erroneous payments, other misconduct related to public assistance benefits, evidentiary matters, and investigation techniques
Develop and maintain the agency Fraud Risk Management Plan
Coordinate the pursuit of civil recovery of erroneous payments
Identify other avenues for increasing collection of erroneous payments
Oversee the agency’s overall administrative hearing process; the design, development and coordination of compliance-related activities across agency departments; data management, analysis, and monitoring of agency wide compliance with federal and state regulations
Ensure responses to requests for information from state and federal auditors of agency program and lead development of continuous improvement/corrective action plans when required by state and federal oversight entities
Evaluate requests for use of the agency’s rapid response team and, in coordination with executive staff, make decisions regarding the usage of the rapid response team
Provide appropriate training to agency staff, temporary employees, community partners, and the general public, as needed
Oversee the coordination, development and implementation of training curriculum and professional development activities for agency staff; preparation and dissemination of training materials
Answer and clarify agency program policy questions to ensure appropriate compliance with program requirements
Maintain regular and predictable attendance
Qualification
Required
Bachelor's degree in business management, public administration or related field
Five (5) years of progressively responsible management experience in public administration, business, government or related field
Must meet background check requirements
Ability to function in a managerial capacity for one or more department sections or divisions
Ability to make decisions on procedural and technical levels
Benefits
Extensive health benefits for all full-time permanent employees.
Life insurance coverage for all permanent employees.
Guaranteed 10 paid holidays every year.
A 14 percent employer contribution to your OPERS pension plan.
Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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