The Stronghold Companies · 9 hours ago
Customer Service Specialist (Commercial Leadership Training Program)
Louisville, KY
Full-time
Onsite
New Grad, Entry LevelStrong Hold is a family business focused on building lasting products and relationships. They are seeking participants for their Commercial Leadership Training Program, which provides hands-on experience across Customer Service, Inside Sales, Pricing, and Product Management to develop future commercial leaders.
Chemical EngineeringCRMIndustrial ManufacturingInformation TechnologyOil and Gas
Responsibilities
Serve as the front line for customer interaction, order management, and issue resolution
Build deep understanding of customer needs, buying behavior, and service expectations
Collect and synthesize Voice of Customer (VoC) insights
Identify upsell and cross-sell opportunities through customer interactions
Partner with Inside Sales and Commercial teams to improve customer experience and retention
Manage a defined customer portfolio and support revenue growth initiatives
Develop quoting, pricing, and margin management skills
Identify opportunities to expand wallet share through solution-based selling
Collaborate with Pricing and Sales leadership on deal structure and commercial strategy
Translate customer needs into actionable commercial opportunities
Partner with Product Management to support new product development (NPI) and lifecycle management
Communicate customer needs, pain points, and market opportunities to drive innovation
Support product positioning, pricing strategy, and go-to-market execution
Analyze product performance, customer adoption, and competitive dynamics
Help bridge Sales, Operations, and Engineering to deliver customer-driven solutions
Own personal development and progression through the commercial pathway
Actively identify opportunities to improve customer experience, revenue, and profitability
Drive cross-functional collaboration between Sales, Customer Service, Product, and Operations
Champion customer-centric thinking and continuous improvement
Communicate insights and recommendations clearly to leadership
Demonstrate leadership behaviors with the intent to progress into management roles
Qualification
Required
Bachelor's degree required (Business, Marketing, Engineering, Supply Chain, or related field preferred)
Strong interest in commercial leadership, sales, product, or general management
Analytical mindset with strong problem-solving skills
Excellent communication and interpersonal skills
Demonstrated initiative, ownership, and ability to drive change
Willingness to rotate across functions and embrace continuous learning
Benefits
401(k) retirement plan
Health, dental, & vision, insurance coverage
Company paid life, short- & long-term disability insurance coverage
Paid time off for vacation, holidays, and personal days
Company
The Stronghold Companies
As part of the Quanta Services Family of Companies (NYSE: PWR) - Stronghold provides the safest, leanest, most efficient, quality solutions for the refinery, petrochemical and midstream industries.
Founded in 2009
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Finextra
2024-05-07
2024-05-04
SeekingAlpha
2024-04-10
Company data provided by crunchbase