EOS Hospitality · 13 hours ago
Front Office Manager
Pray, MT
Full-time
Onsite
Mid, Senior Level
2+ years expEOS Hospitality is seeking a Front Office Manager to support the Director in all aspects of the Front Office. This role is responsible for managing day-to-day operations, ensuring excellent guest service, and leading the front office team in maintaining high standards of hospitality.
Hospitality
Responsibilities
Understands and upholds Chico’s Mission, Employment Guidelines, policies and procedures
Understands and follows all management policies and promotes Chico culture
Is responsible for management of day to day Front Office operations in the absence of the Director
Is responsible for handling escalated Guest or Employee issues as needed
Is responsible for working along team members as scheduled
Will act as MOD as needed
Assists the Director with on-boarding/training new employees
Is responsible for assisting the Director in the management of staff, including coaching and discipline, in an ongoing, consistent manner. Addresses conflicts privately and uses proper documentation
Assists in monitoring job satisfaction and individual development of staff
Follows department training on all duties and tasks
Answers telephone calls from guests seeking to make or cancel reservations
Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information
Answers guest requests for any special needs while in house
Assists dissatisfied guests, and finds ways to resolve issues to the guest’s satisfaction
Assist guests with concierge services, as available, to include ground transportation, restaurant reservations, information about the property and locale
Leads by example with a strong service-oriented and solutions-focused approach
Fosters a positive and accountable team culture
Enforces privacy, data protection, and guest confidentiality standards
Communicates clearly and escalates issues to the Front Office Director as needed
Ability to work flexible hours, including weekends, holidays, and evenings as needed
Performs well under pressure, in guest and employee-facing scenarios
Ensures accurate accounting of cash drawers and other accounting processes
Is responsible for daily opening and closing procedures as well as protocol for call-in and/or covering shifts
Is responsible for providing Great Service to guests and team members
Oversees departmental dress code and personal hygiene standards
Ensures cleanliness and organization in departmental work area
Facilitates weekly department huddles to include department training, performance measures, safety issues, Chico Culture, and positive reinforcement
Supports front office KPIs (guest satisfaction, response times, audit accuracy, etc.)
Participates in goal setting and continuous improvement efforts
Qualification
Required
Proven experience as an effective manager
Excellent communication skills
Core Customer Service skills and training
Knowledge of Tech/Software platforms used in daily work
Develops and maintains strong knowledge of Chico Hot Springs history and property
Ability to multi-task and work with high detail
2-5 years of front office experience in a hotel or resort
Familiarity with hotel management software – experience with Opera or Opera Cloud a plus
Experience with guest messaging platforms and Microsoft Suite
Proficient typing skills (30+ WPM)
Ability to work flexible hours, including weekends, holidays, and evenings as needed
Able to reach, bend, and stoop
Able to lift or carry 5 lbs. to 20 lbs
Able to work with full use of both hands
Able to go up and down stairs with and without carrying items
Able to stand for long periods of time
Able to sit for long periods of time
Company
EOS Hospitality
EOS Hospitality is a full-service management company that operates a portfolio of 50+ thoughtfully selected hotels and resorts across the United States.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Simon Mais
Chief Operating Officer
Company data provided by crunchbase